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Learn the customer’s language with exact keyword matching


Pay-per-click is much more then paid advertising. Not only is PPC the best return on marketing spend available, but it is, or should be, at the heart of all marketing campaigns.

One example of using pay-per-click to help with other marketing campaigns is through Exact Match keyword targeting.

Often advertisers get caught up in internal jargon. Within the industry it may be an acceptable form of communication. However, it is the customer that pays the bills.


To obtain accurate results from pay-per-click, having various match types is essential. By bidding on all variations of keywords advertisers are able to see which keywords customers are typing into a search query. Google, as an example has four different keyword matching options (broad, phrase, exact, negative), each with their own advantages and disadvantages. For example Broad Match, the default setting, includes all variations of the keyword in the query. Broad Match as it stands is full or problems.

However, Exact Match is the most targeted option available. It only shows ads when the exact phrase is used. Exact Match will provide instant feedback into the language of the customer. It is not to say there is not a place for other match types. Ideally, all variations should be tested. In fact, Exact Matching will inevitably bring in fewer visitors than other forms of matching. However, Exact Matching is a great way to gather instant customer analytics.

With pay-per-click, there is very little guess work in marketing. However, the trouble arises when traditional advertisers do not understand or believe in the power of pay-per-click marketing. Many companies still see it as separate advertising model and fail to tie the relationship back to traditional off-line campaigns. By analyzing pay-per-click reports advertisers can pull dramatic customer analytics. With that knowledge all marketing campaigns can benefit, thus eliminating traditional guess work from traditional advertising

** Find more articles from John W Ellis at http://www.johnwellis.com/

Image Search Optimization

If you want some basic tips on how to drive more traffic by leveraging images you may want to check out Pat Doyle’s post titled: “Get More Traffic By Using Images.” Pat’s tips include:


  • Use Descriptive Files Names for Images
  • Use the alt tag attributes
  • Use captions and descriptive text near images
  • Design unique images to differentiate yourself

Later in her post Pat also provides good examples on how to make images load faster as well as improve the style of your images with CSS.

Below are some other useful resources for optimizing images for search engines:

Image File ManagementKeep graphics and pictures in an ‘Image’ folder on your server in an organized manner, rather than hosted online. This will guarantee that they are always available for display (although the best of us suffer ‘technical difficulty’ at some stage or another!) and keep your image source code clean. If they are hosted by an online image gallery or sharing site then make sure it is reputable, and won’t randomly go offline or have difficulties. – I Need Hits

Have a resource that should be added? Leave a comment and I will review it

Google Analytics Videos: Tips and Resources

If you’re looking for help with Google Analytics then I suggest you check out the Google Analytics videos on YouTube. Last week the Google Analytics Blog posted a handfull of helpful videos regarding best practices, processes, and implementation.

Those of you who want to pick up a few quick tips might be interested in ‘Bounce Rate: The Simply Powerful Metric ‘, ‘Non Ecommerce Sites: Beyond Averages…‘, and ‘ Context and Actionability in Web Analytics‘ by Avinash Kaushik, our resident Analytics Evangelist, blogger, and author of Web Analytics: An Hour a Day. We also have the complete sessions, including an introduction to Conversion University by Brett Crosby, Sr. Manager, which provides perspective on the evolution and direction of Google Analytics. Stephanie Hsu covers key reports for the optimal AdWords campaign. Alex Ortiz touches upon a number of advanced techniques such as segmentation through filters. And Tom Leung covered how to enhance your entire user experience using Website Optimizer.

Semphonic Web Analytics X Change Recap

Last week I had the wonderful opportunity to participate in Semphonic’s first annual Web Analytics X Change in Napa Valley, California. This conference was structured a lot differently than a traditional Internet marketing conference, in that sessions (called huddles at X Change) consisted of 8-13 participants and promoted active conversation from all participants. The setup with the huddles allowed other experts in the room to offer their advice to the discussion as well as newcomers to understand strategies and processes. There was a wide range of experts from Agencies, Consultants and SEM Clients which brought many different perspectives to the table.

I actually lead a session called “Blog Promotion: Execution and Measurement” where as a group we tried to answer the following 6 questions:
  • What makes your blog different?
  • How do I promote my brand?
  • What can I do to grow my blog?
  • Should I try that next marketing trick?
  • How do I engage my visitors?
  • What metrics should I be tracking?

I really tried hard to take each point and offer a strategy which participants could take home and apply to their own blogs. Near the end of the session I thought it would be a good idea to throw one of the participants’ blogs on the screen in order to offer it some constructive criticism. In the end, the feedback I received was positive and I had a fun time doing it.

I commend Gary Angel and his team at Semphonic for designing a very unique and useful conference experience and hope that they can make it even a bigger success next year. One thing I also have to mention was the spectacular 3 course Taste of Copia Lunch the X Change conference concluded with which included an interactive cooking demo, garden talk and lunch with wine.

Stanfords Facebook Application Development Group

Today I noticed that a couple of my Facebook friends joined the group: Creating New Apps for Facebook (New Stanford Course). I personally think it is a great example of how students are able to learn a cutting edge skill that they will be able to practically apply once they get into the industry. I also wished I had courses liked that when I was in University. Here’s a brief overview of the Stanford Facebook Group:

Taught by BJ Fogg and Dave McClure, this class will focus on using metrics and feedback to create compelling apps for Facebook (and other social graphs). We invite motivated students from all majors to join this group. The ability to write code is helpful but not required. You will work in teams that bring
together a variety of skill sets.

Below are some FAQs posted at the group:

Q: Do I have to have background in CS to take this class?
A: No. Ideally, the class will be a mix of students with technical background and non-technical backgrounds. However, if you already have a background in Facebook application development, we want you in this class.

Q: Are we going to learn how to actually BUILD Facebook applications?
A: Not directly. The focus of the class will not be on how to actually build Facebook apps, but rather on how to design persuasive and engaging user experiences within FB apps. The Tues lab will be used as a resource for students who need extra help in learning the FB language.

Q: If there are teams of 3-4 students, how will we decide who owns what percentage of the application once the class is over?
A: We will most likely provide a framework for how to split up work and ownership within each team, and we will provide guidance to students who need help structuring their teams. However, an important component of this course will be to give students real-world startup experience, so we hope that teams will work together to come up with diplomatic solutions.

Q: Will I be on a different team for each project?
A: The short answer is that the teams will probably stay the same throughout, in order to promote continued development and improvement of the apps we create. However, we’re open to your input. This course is the first of its kind. We have a vision for how the quarter will play out, but we will definitely be learning and improving as we go. Please feel free to reach out if you have ideas on how to make this course as rewarding as possible for everyone involved

Personally I think there are numerous online marketing related courses that Universities should teach and I would love to see Canadian Universities like UBC also participate and be proactive in designing the courses. Here are some of my ideas for potential courses:

  • Building and Leveraging Google Gears
  • Creating applications with APIs such as Google, MSN, Yahoo, and Technorati
  • A Yahoo Pipes related course
  • Blog Plugin Development
  • Widget Development and Tracking

Which Blogs Should I Read?

So you just started a new job in the “Insert Category Here” industry and are instantly expected to get up to speed so you can begin helping your team with billable work. You’ve heard that blogs are a great resource to begin your education, however you discover that there are literally a million blogs you could read, so where do you start??

This situation is one that probably many individuals face and I can understand where they are coming from especially since it’s quite difficult to believe which bloggers are actually telling the truth or which bloggers’ strategies actually work. Below I have listed some ideas to help shortlist the number of blogs in your feed reader:

  • Do some research on the author of the blog by checking out their LinkedIn profile, MySpace Page, FaceBook Group, or other Social Networking profile.
  • Find out how long the Blogger has been in the industry and how long they have been blogging for.
  • Has the blogger spoken at any industry related conferences?
  • Run a site:www.blog.com command to find out how many pages the blog has indexed
  • Use Yahoo Site Explorer to find how many back links the blog has.
  • From the back links above you should be able to determine the authority of the blogger by figuring it out networks/resources the blogger writes for.
  • A couple of simple measurements are looking up the blog’s Google PageRank as well its Technorati rank.
  • Feed Subscribers are an excellent way to determine how many other people think of the blog as a useful resource.
  • Use Blog Influence and Text Link Ads’ Blog Juice.
  • How many other industry related blogs reference this blog as well as include this blog in their blog roll?
  • Create a quality score of your own by adding a blog to your reader and monitoring number of posts, number of strategic posts, number of breaking news posts and number of re-posts of industry news.
  • Do a keyword search in Google Blog Search and try reading blogs that Google suggests in its “related blogs” section.
  • Find out how many members the blog has in its community at MyBlogLog.
  • Is the blogger providing valuable advice that you can apply to your business or is it just old news and outdated tactics?

Appirio – Google Gadget and Salesforce Integration

Last week I met up with Appirio founder, Narinder Singh in order to get a look at some of the company’s cool integrations between Salesforce and Google Gadgets. Narinder gave me a live demo of the Google/Salesforce integration at Dreamforce, check out the video below:

Based on the success of the early gadgets, Appirio created the Gallery to extend the value of connecting Salesforce.com and Google. To launch the initiative, Appirio has committed to populate the gallery with 100 gadgets in 100 days – dating from the June 5 Google-Salesforce.com announcement, to the beginning of Dreamforce, Salesforce.com’s annual user conference. Jason Maynard, lead software analyst at Credit Suisse, applauded Appirio’s move: “Appirio is a pioneer in integrating enterprise software-as-a-service solutions such as Salesforce.com and Google Apps. The integration they first demonstrated at the Google-Salesforce.com announcement was one of the major highlights of that event. Their new Gadget Gallery will accelerate Salesforce.com user adoption, and will pique the interest of other leading SaaS ISVs looking to bring critical business data to the Google Homepage.”