Free White Paper: Tech Buyer Influencers


Enquiro Research has just released a Free white paper on how B2B Tech Buyers make purchase decisions online. Download it and find out how:

  • What Influences a Technical Buyer throughout the purchase decision, and how to leverage those influencing factors on your website.
  • What Technical Buyers are looking for on your website, and how to build up your “content arsenal.”
  • How to get Technical Buyers to put you on the top of their short-list.

It seems that B2B still looks at online as only a lead generation tool,
something that generates a contact for an offline sales agent to follow up on,
but obviously technical buyers want more information from online.
Technical buyers are using online and search to select and screen out vendors;
to create short lists; and to get competitive pricing for closing negotiations.

Here is the table of contents from the whitepaper:


Introduction
Who is a Technical Buyer?
What is a Technical Buyer Looking for at First?
- Leveraging the SERP
What are a Technical Buyers Influencers?
- How to Build Online Buzz
- Leveraging the Distributor’s Website
- Driving Offline Traffic Online
- Using Microsites for Tradeshows
-What are Technical Buyers Looking for on Your Website?
- Rich Media in BB
- The Power of Testimonials
- Building a Great Homepage
How do Technical Buyers get to You?
- The Role of Vertical Search in BB
Where do Technical Buyers Buy?

Visit: http://www.enquiroresearch.com/b2b-tech-2007.aspx

Web Manager 2.0 Replacing Webmaster

CMS Watch released research today finding that a new breed of web manager is emerging to link content management more closely to website visitor satisfaction.

This analysis stems from CMS Watch’s 2008 “Web CMS Report,” released today, which evaluates 30 major Web Content Management (WCM) offerings. As part of its ongoing research, CMS Watch interviews hundreds of web managers around the world.

Web teams have traditionally emphasized webmaster roles with layout and production skills, sometimes using first-generation WCM tools to automate the HTML conversion process. Automated or not, “shovel and forget” editorial processes frequently led to bloated sites. Says CMS Watch Founder Tony Byrne, “The new web manager looks at information from the consumers’ perspective and more often than not, asks, ‘what can we get rid of?’”

The new web manager may operate under several professional guises: “customer advocate,” “information guru,” or “metator,” to name just a few. Although they may serve as “power users” of Web CMS tools, they need to employ a very different set of soft skills than traditional webmastering, and many enterprises are struggling with the personnel challenges of this transition.

CMS Watch research findings include:

  • Greater site visitor focus has driven a renewed, industry-wide interest in metadata and classification, with enterprise demands sometimes exceeding what their WCM tools can deliver.
  • Greater emphasis on editorial and graphical standardization is limiting previous ambitions for highly distributed web content development, and compelling enterprises to “dumb down” WCM tool interfaces to the bare essentials for the limited contributions of casual contributors.
  • Many WCM vendors still equate consumer orientation with e-commerce and online marketing, when in fact the need for visitor-centric content and experience pervades all web publishing scenarios — including Intranets.
  • The new web manager needs a stronger set of reporting tools than what most WCM tools offer today.

“From an industry perspective, there’s a real divide between those vendors who provide strong managerial, reporting, and analysis tools to help bridge the gap between content producer and consumer, versus those that emphasize distributed publishing for its own sake,” argues CMS Watch Analyst, Kas Thomas. “In general, pure-play WCM tools seem to have a closer affinity with the needs of contemporary web teams,” Thomas added.

Not surprisingly, many enterprises are evaluating their technology options. “Even customers who are reasonably satisfied with their WCM tools frequently tell us they remain on the look-out for alternatives,” noted Byrne. “They sense that the marketplace is evolving, and that some vendors are adapting more nimbly than others.”

The 2008 Web CMS Report includes detailed comparisons of 30 vendors across 18 key feature categories, as well as evaluations of individual product suitability for 12 universal CMS scenarios. A separate European Edition focuses on vendors active in that region.

Vendors covered include: Alfresco, CoreMedia, CrownPeak, Day, Drupal, Ektron, EMCDocumentum, FatWire, IBM, Interwoven, Mediasurface, Microsoft, Open Text/RedDot, Oracle/Stellent, PaperThin, Percussion, Plone, Serena, Sitecore, Tridion, Typo3, and Vignette. The Report is available for purchase online from CMS Watch (http://www.cmswatch.com/).


Enquiro Opens Manoj Estates

September 24th marked my 5 year anniversary with search marketing firm, Enquiro Search Solutions. Joining the 5 year club comes with the added benefit of getting a portion of Enquiro’s offices named after you with a street sign. My hallway has officially been designated “Manoj Estates.” The last 5 years have been wonderful which included working with a dynamic team and learning all aspects of Search Marketing.

Coremetrics Launches Support Center

Introducing the new Coremetrics Support Center (https://support.coremetrics.com/) which replaces the old Coremetrics support site with greatly expanded functionality through a self-service portal that puts you in the driver’s seat with round-the clock, one-stop shopping that delivers:

  • A searchable knowledge base to answer your questions, and give you instant access to essential documents, such as the Implementation Guide, Glossary of Metrics, User Guide, Release Notes and more!
  • Educational tools such as web-based training, archived webinars, and more!
  • Marketing information including case studies, white papers, and upcoming events, such as the client summit.
  • Notifications from support and operations.
  • Issue tracking from when you open a ticket through close, so you have complete insight into the status of your inquiries.
  • A feedback arena so you can offer suggestions for improvement.

Facebook App Search with Clever Hippo

Clever Hippo is a search engine for Facebook Apps. Their mission is to make it easier for Facebook users to find cool applications. http://apps.facebook.com/cleverhippo

You are probably wondering, “Why not just use Facebook’s Application Search?”

Here are several compelling reasons to use Clever Hippo:

Quality Full-Text Search

The hippo performs a crawl of the Facebook application directory, indexing and prioritizing all relevant application meta-data. This process yields a richer data set than a search that just includes the application summary.

Refine Your Results

  • Sort by Daily Active Users
  • Sort by Percent Active
  • Sort by Most Recent Apps
  • Get Specific – narrow results by using advanced search techniques such as OR, NOT, wild-card, or boost queries
  • Screenshots – the application’s screenshot is available on the search result page for quick viewing

Search Metrics

See what search terms are popular – Clever Hippo aggregates search queries hourly and provides a ranking of the most popular search terms.

Terms are search-able and broken down into time slices – last hour, day, week, month, and all-time. We hope the search metrics feature will be especially interesting to App developers looking to develop what the community is craving.

Logic361: Analytics and Paid Search Best Practices

Logic361 is an analytics firm that specializes in analyzing pay-per-click performance for internet retailers. They focus on helping internet retailers identify and eliminate needless advertising expense while increasing their overall pay-per-click performance.

Logic361’s automated reporting insures that:

-Critical insights are transparent
-High priorities are easily distinguished from low priorities
-Paid search priorities are reported on and managed consistently

Last week I had a good conversation with the President of Logic361, Stephen Schramke and received some further insight into his company.

Manoj: What makes your product unique? – What’s your competitive advantage?

Stephen Schramke: We have not come across a company yet that focus strictly on PPC analytics. We believe that our focus is unique and that our reports provide a view into this type of data that can not be achieved with spreadsheets or other analytics program. We also believe that we have several competitive advantages in the way do our data mining and present the data. Navigating our reports is very snappy especially considering the average account is pulling reports from 2 gigs of data.

Manoj: Who are your competitors?

Stephen Schramke: At this point we are not aware of any direct competitors. Indirect competitors include companies that provide ppc management and bidding applications and companies that sell analytics solutions. Eventually, several of these categories will probably merge.

Manoj: I see the reports are pulled in through an API can you explain the process as well as list the engines that you can pull information from?

Stephen Schramke:
Yes, we do pull Adwords reports via API but we are not limited by having to use an API to get the data. As such, we are able to analyze data from all of the 1st and 2nd tier search engines. For example, the complimentary Adwords snapshot analysis report we provide is based on standard ad performance data that can be downloaded from anyone’s Adwords account and emailed to us. The typical client file that we process daily is 250 to 800 meg’s of data (uncompressed.) The data is mined and analyzed via a sophisticated proprietary database application, packaged for presentation (optimized) and made available for review/assessment via a secure login utilizing a standard web browser. Analysis reports are updated 5 days a week.

Manoj: So the Snapshot analysis pulls 3 sections primarily of reports, which report section is your favorite and why?

Stephen Schramke: Manoj, this is tough question… I love all of our report sections equally! My definite favorite however is the financial report section. When I was responsible for manually reviewing analysis reports I was guilty of only looking at summary performance reports every couple of days. What I like most about our financial section reports is that they provide distinctly separate reporting for keywords that are “workers” verses keywords that are “slackers.” It became crystal clear from analyzing ton’s of historical PPC data that relying on “averages” is costly and can quietly rob an organization of significant profits. Our reports make it easy to identify keyword “workers” that should get higher budgets, higher CPC’s and if they are really good… their own ad group. “Slackers” on the other hand are closely scrutinized based on aging and get the ax if they have less than a favorable statistical probability of producing desired results within a specified timeframe.

Manoj: Do you have any videos or other tutorials or information to assist the audience with understanding the use of your application?

Stephen Schramke: One of our major goals in developing our service was to minimize the need for training and/or tutorials. The goal from the beginning has been to focus strictly on actionable data that could be squeezed into the fewest number analysis reports possible. It would have been a lot easier to create dozens of reports but we wanted experienced paid search people to say “Very cool. I have never looked at my data this way. Wow! This is amazing I can very quickly see and drill into priorities.”

We were also conscious that there are a lot of organizations and agencies struggling to find experienced SEM talent and that there is a need to bring new talent up to speed quickly. We structured the flow of our reports to speed the training process and provide guard rails for management to easily monitor and quickly course correct if necessary.

With all that said, if customers ask for videos and tutorials we will quickly make them our highest priority.

Manoj: Can you talk a little about your pricing model?

Stephen Schramke: We are typically able to identify 10% to 30% of ad spend that can be eliminated within the 1st month and still generate the same or better results. We charge $300 a month per advertising account we monitor and analyze and don’t require a contract. We also have reseller and private label programs for agencies and affiliates that sell or service our target market.

Manoj: Who is your target market?

Stephen Schramke: Internet retailers who spend $10K to $1M a month in ppc advertising.