StatCounter Having Major Issues with Paypal
| Manoj Jasra - Thursday, May 29, 2008 1 Comments |
If you're a user of StatCounter Analytics then you may have noticed the issues StatCounter has been having with their current payment system, Paypal. StatCounter seems quite furious in the lack of acknowledgement by Paypal to the issues StatCounter has been having, additionally StatCounter has described the following issues with Paypal:
- The Paypal Handling Cart feature completely broke down
- Cross border payments could not be made as the drop down country list did not work
- Customers have been flooded with hundreds of duplicate subscription emails from Paypal
- Payments from Paypal are no longer associated with the relevant subscriptions
- Some customers have been and are being DOUBLE BILLED by Paypal
- Merchants have not been receiving instant payment notifications or failure notifications
- Merchants/customers are unable to cancel subscriptions
This really sucks for StatCounter because they are unable to invoice any new clients and are often invoicing current clients inaccurately.
These problems with Paypal have already cost us thousands of dollars. We continue to expend large amounts of time and resources on these issues - resources which we would much prefer to concentrate on improving the service we provide to you. We would be very grateful for your patience at this time as we wait for Paypal to resolve these issues.
Read the full story here: http://blog.statcounter.com/
Labels: statcounter, Web Analytics
Why does such a large and important company to the web community allow these sort of failings to carry on ?
There is also a site called Paypal Sucks.
I hope they have not got too big for their boots !
Because I have just used them to set up a shopping cart on my on-line store.