Social Software Frequently Lacking in System / Administrative Services
| Manoj Jasra - Thursday, June 12, 2008 0 Comments |
Social Software technologies can improve collaboration and networking within and beyond the enterprise, but a general dearth of system and administrative services brings greater long-term risks as customers look to extend from workgroup installations to enterprise-wide deployments, according to research released today by CMS Watch, a vendor-independent analyst firm that evaluates content technologies.
These findings come from Enterprise Social Software Report 2008: Networking & Collaboration Within and Beyond the Enterprise, pre-released today by CMS Watch. This groundbreaking report evaluates twenty major Social Software suppliers, based on extensive technology research and customer interviews. The 300-page report also provides a breakdown of common usage scenarios to help customers with selecting the right Social Software technology for their enterprise.
The report also found:
These findings come from Enterprise Social Software Report 2008: Networking & Collaboration Within and Beyond the Enterprise, pre-released today by CMS Watch. This groundbreaking report evaluates twenty major Social Software suppliers, based on extensive technology research and customer interviews. The 300-page report also provides a breakdown of common usage scenarios to help customers with selecting the right Social Software technology for their enterprise.
The report also found:
- Social Software technology categories range from Platform offerings (from the likes of IBM, Oracle, Microsoft, and Google), to Standalone Suites (from Jive, Traction, Awareness, and others), to numerous viable pure-play Blog and Wiki tools, as well as Public Networks (like Facebook) and White-label Community Services (like Ning, Pluck, and Lithium).
- Enterprise customers show increasing interest in extending internal social tools outside the firewall (and vice-versa), but vendors are struggling to support both environments -- which have substantially different functional, performance, and security profiles -- off the same toolset.
- Microsoft, Oracle, and IBM all actively promote their Social Software products, but each arrived comparatively late on the landscape, and each still relies on heavierweight portal services for key functionality.
- Some vendors offer exceptions to the rule in certain areas. To name a few: wiki vendor Atlassian provides comparatively strong security and access control; hosted community vendor Awareness has good multi-site management; social bookmarking appliance Connectbeam ships with highly functional back-up and restoration services.
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