Enterprises must manage ever-increasing volumes of content and address related challenges such as: mitigating legal and compliance risk; following storage, archiving and disposition policies; reducing paper usage; and more. This requires planning and developing a comprehensive strategy for effectively deploying of ECM systems. However, CIOs typically have difficulty juggling the complex human, information, and systems aspects of ECM.

The ECM Maturity Model provides a structured framework for setting priorities to address these challenges. “Like all maturity models, it is partly descriptive and partly prescriptive,” notes CMS Watch Principal, Alan Pelz-Sharpe. “You can apply the model to audit, assess, and explain your current state, as well as inform a roadmap for maturing your enterprise capabilities.”

Shridhar Rajgopalan, Global Head of the Portals and Content Management Practice at Wipro says, “In today’s cost-sensitive environment, it is important to follow a model which helps enterprises identify, prioritize, and implement the initiatives that give them maximum value for money. This maturity model will help organizations in achieving this.”

The model suggests graded levels of capabilities ranging from rudimentary information collection and basic control, through increasingly sophisticated levels of management and integration, finally resulting in a mature state of continuous experimentation and improvement.

Key features of the model include: