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Twitter Lists, Follow Web Analytics


Twitter Lists are quickly rolling out to its 25 million+ users and we have already noticed some great Web Analytics lists that are worth following, here are a few good ones (and the number of members followed within the list):

Rand Fishkin on PPC vs. SEO and Blackhat vs. Whitehat

SES Chicago is a little over a month away and will feature a very well respected online marketing veteran, Rand Fishkin. Rand is the CEO of SEO Moz and is a regular speaker in the international conference circuit. Earlier this week I caught up with Rand to get his insight on his sessions at Search Engine Strategies Chicago, read our chat below:
[Manoj]: Tell our audience a little bit about the sessions you’ll be participating in at SES Chicago and why attendees should drop by.

[Rand Fishkin]: I’ll be involved in two sessions – PPC or SEO? The Ultimate Search Marketing Battle and Black Hat, White Hat: Does it Really Matter Anymore?

I think both of these touch on relatively sensitive issues in the field of search marketing and the exchanges will contain a lot of substance and style between the panelists. The value of the debate should come in the form of the data presented and the arguments employed. I suspect that many practitioners face these same challenges in their day-to-day roles with clients and internal management, and can find a handful of good takeaways to help support their perspectives.

[Manoj]: Is SEO vs. PPC a cut and dry decision? – it’s really about your business and what your analytics tells you, correct?

[Rand Fishkin]: Yeah – definitely. PPC is so easy to get started with and simple to track that if you’re earning a positive ROI, there’s no reason not to make the investment. The only drawback is when PPC optimization takes up a great deal of time and attention that could be focused elsewhere. I’ve seen organizations that have multiple people devoted to PPC management on a full time basis, and if they could just take a couple weeks of their time and put them towards SEO, they’d likely generate massive amounts more traffic with an even higher positive return. SEO is an investment, but it’s almost always worthwhile.


[Manoj]: Are black hat tactics still employed by individuals/organizations. If so, can you give us some examples?

[Rand Fishkin]: Certainly it is, but no I can’t share examples :-) There’s a small but vocal minority in the SEO field who feels it is far more immoral to reveal those employing black hat tactics than to perform spam, so let’s talk in generalities instead. There are plenty of firms, large and small, who engage in link buying, cloaking, keyword stuffing, link injection, etc. In my opinion, the vast majority of these are doing nothing illegal, immoral, unethical or wrong, they’re simply operating outside the boundaries of what the search engines recommend. Although we don’t use these tactics at SEOmoz and don’t recommend them to our clients, I see no problem with those who choose a different path, so long as they’re honest with themselves about the risks and open with their clients/mangagers. Personally, I just feel that there’s (almost) always a better white hat solution to any problem you’re trying to solve with black hat SEO (exceptions might be in highly aggressive fields like gaming, porn & pharmaceuticals).

[Manoj]: If you were to pinpont a couple SEO tactics which are more important to consider now vs. a few years ago – what would they be?

[Rand Fishkin]: There’s quite a number of tactics that have gained in prominence and value over the last few years, some of which hardly existed in the early days of Google SEO. A few that fit that category include creation and optimization of XML sitemaps, canonicalization of duplicate URLs, social media marketing via social networks (Facebook, Twitter, LinkedIn, etc.), viral content creation and promotion via social media, social media profile adoption/linkbuilding and optimization for popular search verticals like Google Local/Maps and Google News. A few of these have been around as long as 5-6 years, but many are new (or gaining prominence) even in the last 2-3.

[Manoj]: In a scenario where you are given 25K to spend for a client who has a brand new business/website, how would you spend it (in regards to Online Marketing)?

[Rand Fishkin]: I’d probably recommend they engage with a talented in-house marketer for 4-6 months (depending on their rate). Getting someone internal working full time on projects, having responsibility to the bottom line and being able to see the company metrics with a incented stake is, in my opinion, the best way to go. As for their tasks, I’d go in this order:

  • Content quality and value on the website (this could include things like a blog or UGC, but may just means top notch editorial content)
  • Web analytics – ensure that a good system for recording progress and traffic is installed on every page of the site
  • Conversion rate optimization and setup of a testing platform (assuming it’s a transactional-focused site)
  • SEO – confirm that all content is crawlable, that important keywords are targeted properly and that all best practices are followed (XML Sitemaps, good internal linking, page structure, etc.)
  • Viral Marketing – look at opportunities to help draw large quantities of traffic for branding/awareness of the site as well as attract links
  • Email Marketing – engage with the audience through at least an email newsletter and possibly more personalized/direct kinds of email marketing

After those, I might look into link building, paid search, display ads and other channels in tests, but those would be the first steps I’d recommend.

Apple Gaining Smartphone Market Share in US

According to recent survey results from ChangeWave Research, Apple continues to grow its market share in the US, now representing roughly 30% of all smartphones. Blackberry still sits at the top of the list 40% with Palm dwindling down to 7%.

With RIM’s BlackBerry slowing losing market share, this begs the question, what does BlackBerry need to change? Is it the model of the phone (which is quite different than other smartphones), Is it the fact that apps are quite difficult to develop for a marketplace which is less than 5% the size of Apple’s? A blog post over at Toktumi leads us to believe that Blackberry is doomed.

Distomo, an app store analytics company that tracks iPhone App Store, RIM App World, and Android Market activity, recently released a report on the average price per app across all three stores that revealed BlackBerry apps are three times more expensive on average than their iPhone App Store and Android Market versions.


Unica Unifies Web Analytics, Email Marketing, and Personalization

Unica today unveiled Unica Interactive Marketing OnDemand, the Industry’s first and only solution to unify web analytics, customer analytics, email marketing, and web personalization in a single application. Interactive Marketing OnDemand eliminates the need to integrate separate vendors or systems. In one interface, marketers can analyze visitor behavior, and then immediately use that insight to design and deliver effective email and personalize their web sites, improving customer experiences and driving revenue growth.

Today’s marketers face difficulty maintaining or increasing conversion rates in the face of growing competition for search terms and the attention of email readers. Marketers struggle to deliver timely and relevant marketing content, manage a growing number of online channels and affiliates, and cope with a flood of sometimes conflicting data and reports. Rather than helping marketers manage these challenges, disparate web analytics, email marketing, web personalization, and other tools often exacerbate them by making it difficult, expensive, and slow to share data and work across vendors. Marketers, often dealing with frequent change, are hamstrung by the need for constant support from IT, vendor services, or other technical resources.

In addition to eliminating the cost, complexity, and delays associated with integrating analytics with email and web personalization, Unica Interactive Marketing OnDemand:
  • Unlocks the value of online behavioral data: marketers can execute more personalized and effective email marketing and web personalization by leveraging the wealth of detailed behavioral data that visitors and customers generate as they react to a company’s marketing programs and interact with its web site
  • Empowers marketers to execute programs end-to-end: Interactive Marketing OnDemand puts all of the tools, data and content at marketing’s fingertips, empowering them to author and execute email, landing pages, and web personalization without a constant need for IT support
  • Makes web personalization as easy as email marketing: marketers can create rules to target customers or anonymous visitors, assemble content, and execute web personalization campaigns in the same simple manner used for email marketing, without burdening IT
  • Liberates marketers from the dependencies of complex IT infrastructure: marketers no longer have to rely on IT, which frees up both financial and personnel resources

The Entire Google Story in 2 Minutes

A very quick look back at the Google story over the last 11 years. From Stanford to Mountain View and around the world, featuring many different products, starting with BackRub (Search) up to Google Wave, StreetView and Chrome.

Sramana Mitra: How To Test, Validate and Bring Your Idea To Market

Late last week, I sat down with Sramana Mitra to discuss the latest book in her Entrepreneur Journeys series: How To Test, Validate and Bring Your Idea To Market. In this third volume, Mitra confirms that clarity is the ultimate tool in building a successful business. But such clarity cannot be purchased or assumed – it requires asking the right questions. The book is available on Amazon for purchase – read the details of our chat below.

[Manoj]: How does this book, transition from your earlier book: “Bootstrapping: Weapon of Mass Destruction”:

[Sramana Mitra]: Positioning: How To Test, Validate and Bring Your Idea To Market is a strategy book, and focuses on precisely what the title states. It helps entrepreneurs understand the nuances of a clear and concise go to market strategy, a due diligence exercise so to speak.

[Manoj]: What are the major benefits of entrepreneurship using the bootstrap route vs. the venture capital route?

[Sramana Mitra]: Bootstrapping allows you to keep control of your equity, while venture capital is designed for investors to gradually take control of more and more of your company’s equity. Also, bootstrapping is appropriate for businesses that don’t necessarily have to be going after very large market opportunities, whereas, venture capital is only appropriate for businesses that have the potential to get very large.

[Manoj]: What are a couple of strong methods of testing the viability of your idea?

[Sramana Mitra]: Speak with 100 prospective customers. And use the appendix of the Positioning book, which gives a thorough due diligence framework.

[Manoj]: How important are relationships during the entrepreneur’s journey – being able to bounce ideas off of colleagues/mentors and to validate your thoughts?

[Sramana Mitra]: Mentors, the right ones, can be extremely valuable. Especially for first time entrepreneurs, mentors can make a huge difference. But note that I said the “right” mentors. The wrong mentors can also screw things up in a big way. So what’s a right mentor? Greg Gianforte discusses that in the Bootstrapping volume.

[Manoj]: At the end of your book you have an appendix which is a detailed list of questions to help “clarify your story” tell us the importance of being able to answer any one of those questions before you take an idea to market?

[Sramana Mitra]: I cannot over-emphasize the importance of addressing those detailed questions. In entrepreneurship, the proverbial devil lies entirely in those details. Gaining clarity of those issues, pain, value proposition, TAM, channel, messaging, buying cycle, sales cycle that’s what will determine whether you can build a scalable business or not. Otherwise, you end up with a spray and pray situation which is entirely undesirable.

This Weeks Must Reads in Internet Marketing

Close to 1 week left until Halloween and for some organizations in the world, Halloween is the biggest event of the year. I am still thinking about going as Coach Hines from Mad TV. Regardless of the mad rush to find a costume, there was still a lot of good content worth reading this week: