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By: Dave Lewan, Director of Government/Public Markets, ForeSee Results Satisfaction took a little dip when President Obama first took office, in part because people were waiting to see what happened with public support of openness, transparency, and trust (which plays right to e-gov’s wheelhouse), but that’s not the whole story, because federal managers were working on this stuff long before Obama took office and will continue to long after he leaves.
But what’s your take? Why is citizen satisfaction with e-gov at an all-time high at the end of President Obama’s first term, even as satisfaction with offline government is slipping (offline citizen satisfaction is down to 68.9 and satisfaction with online is at an all-time high of 75.2)?
You can get the full e-gov report from ForeSee Results, you can get report on offline citizen satisfaction from the ACSI website, and you can read Larry Freed’s take on the scores and the reasons behind them on our blog, http://www.thedigitalcitizen.com/.
