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Google Secures User Data: Mixed Messages, Mixed Feelings


Google recently announced changes which will see them redirect all logged in users to https://www.google.com. The reason given for this change given by Google is that it will make search data more secure for it’s users, ensuring private data remains that way.

From a web analytics point of view the main impact is that no keyword referral data will be passed for organic searches in the above circumstances. Although Google played down the impact, stating that this would affect less than 10% of data, there was much uproar from the whole SEM community (I don’t think I’veImage of red and green traffic lights representing mixed signals ever seen so many comments on an GA blog post or reaction blog posts), with much of the ire being directed towards what has been dubbed a highly hypocritical move: not applying the same user protection to keyword data for users clicking on AdWords ads. If user data protection is priority number one, then Google should have the courage to stick to it’s principles, especially when money is involved.

The reason for doing this is obvious – a great selling point of advertising through AdWords is the ability to accurately measure ROI and optimize performance at keyword level. To take this away would surely lead to a huge drop in revenue from the cornerstone of Google’s financial strength.


This lack of consistency is at the root of the frustration for the SEO community: by not committing fully to the cause which they give as the reason for the change, it clearly shows that Google is merely paying lip service to need to to show they are serious privacy issues. The move has all the hallmarks of a compromise; finding a middle ground to keep everyone within the Google team happy.

I specifically choose to say ‘reason’ rather than ‘defence’ in previous paragraph – in the big picture this is a positive move as you cannot deny that any move towards increasing the security of data around the web is hugely important. For anyone outside the SEM industry, it would be hard to find any negatives to this change. Ill feeling at this point from a minority voice is surely collateral damage that was expected and accepted before the changes was publicly announced.

With my web analytics hat back in place, I have to draw the conclusion that this change merely pays lip service to the idea that they are prioritizing the protection of user data.

This is a real shame, but I get the impression that no amount of outcry will change the stance Google has taken.

Change happens all the time and at the end of the day the best thing to do is to accept it, adapt and continue to do the best job possible with what data we do have.  As Stephen Hawking wisely said “Intelligence is the ability to adapt to change.”.

Tracking on-site campaigns with Google Analytics: Part 1 – The pros and cons of In-Page Analytics

Your homepage is usually your most important landing page. But it is not an easy task to find out how the page’s teasers or “on-site” or “internal campaigns” are performing, especially for content-heavy websites. In the first part of this series on how to track on-site campaigns, we will look at some general issues and then show you 5 pros and 9 cons for Google Analytics’ “In-Page Analytics”.

I work for a company that has a homepage clogged with teasers and links. It looks like this:

Image of e-fellows.net website


 

The teasers change once a week, so every week there’s the question: How well did each teaser perform?

If it were teaser links in an email campaign, the solution would be easy: Just tag all the links with your campaign parameters, and make sure your email service provider offers click tracking.

Why shouldn’t I use regular campaign tags?

Some people also use these normal campaign tags (utm_source etc.) in their on-site campaigns. That is not recommended because you lose the original source of the visitor as soon as she clicks on an on-site campaign link: The original source gets overridden by the parameters of that link.

Paid solutions: Mouse Movement and Click Heat Maps

So what is the solution? You can of course resort to full-scale click-tracking tools like CrazyEgg or PicNet Mouse Eye Tracking (both are paid solutions, PicNet offers a free trial on some pages). Be aware though that this means putting a lot more Javascript on your page which often needs IT buy-in (often hard to get), can impact the page loading time, and you have to use yet another tool. I also think it’s a little obtrusive to track each and every click and mouse movement of your visitor even if they are not (easily) individually identifiable.

Analyzing teaser performance with Google Analytics

You’re not lost if you just want to stick to Google Analytics. In my opinion, there are several proven methods to analyze on-site teaser performance:

  1. In-Page Analytics (a.k.a. “Website Overlay”)
  2. Event Tracking or Virtual Pageviews (actually two methods, but they work similarly)
  3. URL parameters that specify the referring link (like http:\\www.mydomain.com/article?ref=home)

All have their pros and cons. To spoil the show, I use In-Page Analytics for some purposes and Event Tracking for others. I used URL parameters for a while, but almost entirely stopped doing so because it makes reporting a lot more complex and causes other issues. But depending on your goals and your resources, all three solutions may be viable options for you.

In this series on how to track on-site campaigns, we’ll look at all three methods in detail. This first post will focus on In-Page Analytics – a powerful and often neglected tool that is available out of the box and can help tremendously on most websites, although it also has many downsides especially when you have dynamic content, outbound links or links to subdomains. To read the full article, visit “Tracking on-site campaigns” with Google Analytics in Web Analytics World’s guides pages.”

Website – Recommended Legal Requirements

Following on from my previous article on the mandatory legal requirements for UK websites, I recommend adding the following non-mandatory information to your website.

Terms of Use/Disclaimer

Set out the rules applicable to persons using and accessing the goods and services on your website. For example state who may access the website e.g. consumers, businesses, over 18s.

You should also aim to limit your liability for information on the website. For example state which law applies, your limits on liability etc. However, please note that you cannot exclude or limit certain liabilities in particular circumstances – particularly in relation to consumers, injuries caused by or defects in your goods and services.

Copyright Notice

Protect the information on your website by inserting a copyright notice “© company name 2010. All rights reserved.” Without this notice, it may be difficult in some countries to take any action against a copyright infringement.

Mandatory Legal Requirements - a shortened list is shown below, click to see the full mandatory requirements 

  • About Us/Contact Information
  • Registration under the Data Protection Act
  • Privacy Policy
  • Disabled Access to your Website
  • Trade Marks and Logos
  • Copyright
  • Online Payment

How To Use Internet Video Successfully

Online marketers across the web have been using Internet video in their marketing strategies to try and boost their SEO, increase their conversion rates and improve traffic to their website. Although, just because they are attempting to use Internet video in this way, doesn’t mean they’re being successful. So, how do you use Internet video successfully? The following article explores the real ins and outs of Internet video, and how you can use it to benefit your marketing goals for your brand, business or blog.

Understand The Nature of Video

In order to create and market Internet video successfully you have to understand what makes Internet video tick. Why is Internet video popular as a medium? Why do online users watch over 2 billion YouTube Internet videos a day? The answer is quite simple, it’s because audiences enjoy video.

Video by nature is an incredibly engaging form of media. It has a fantastic ability to convey complicated messages and communicate information simply and efficiently with its viewing audience. Audiences find video content very easy to relate to, connecting with the on screen activity taking place between real individuals and vibrant animations. It is these qualities that video possesses that makes it such a popular and easily accessible medium to universal online audiences.

Research What Videos Work Well

Internet videos don’t automatically receive a popular and interactive online audience. In fact many Internet videos fall completely flat and become virtually unmarketable. If you want to use Internet video successfully you’re going to need to research what videos actually work well online.

Online users turn to video for two reasons; for entertainment and for education. The Internet is rich with instructional, how-to videos, giving audiences quick access to information they can understand easily. If you can create a video that can cater to the needs of audiences in your niche, and help them to better understand or better use a service/product you’ll be able to ensure your Internet video begins to receive a receptive and appreciative audience.

Viral videos ranging from exciting flash mobs, engaging interactive videos and peculiar dogs on skateboards, all come to receive such widespread viral statuses due to their entertaining content. Internet users love to be entertained, whether it’s amazing them with creativity, making them laugh or baffling them with magic. If your Internet video can entertain a wide audience, or just captivate your niche, then you’ll be rapidly putting your video on the track to online success.

Market Your Video Socially

One of the biggest ways to generate a successful Internet video is to embrace socially active websites. Sharing and promoting your video on social media sites like Facebook, Google+, Twitter and LinkedIn are great ways of getting your Internet video a high viewership and a large abundance of interaction. The more interaction you can stir up around your content the more shares, Likes and Comments it will receive. If you can ‘wow’ a social media audience you’ll be able to get those users passing on your content to their audiences, where your video could reach an almost limitless social audience.

Don’t forget, social medias aren’t the only social hotspot for Internet video. Video sharing sites like YouTube and Vimeo are full of users Liking/Disliking, Commenting, Video Responding and Subscribing to all kinds of Internet video content. Engaging with the social video communities on these websites will work wonders for the social marketing of your video, and the interaction it receives can even help it climb up the YouTube and Google search engine rankings.

Track Your Videos Performance

The only way you can achieve success with Internet video is to determine and measure what ‘success’ actually means to your marketing campaign. Are you trying to boost your social media Likes and Followers? Are you trying to increase your search engine ranking? Or are you trying to improve your conversion rates? The only way to know the true success of your Internet video is to track it.

If you’re determining the success of your strategy via video views, geographical brand awareness and directing viewers to your video content, then free video analytics from the likes of YouTube Insight and Tube Mogul are the best tools for the job.

Social media growth can be an essential piece of data to track for brands, businesses and bloggers as it can help to show brand awareness, audience interaction and how many users are talking about what you do to other users. Great ways of tracking this type of data is through Facebook Insight and Hoot Suite. Facebook Insight is a quick, informative free tool, whereas Hoot Suite will cost you a few pennies for its very efficient service.

Perhaps the most important piece of data to track if you’re all about ecommerce and increasing traffic generation, is the analytics of your website. Google Analytics is one of the best free tools for locating this information, although it has just released a very extensive, and very expensive Premium package for larger companies. Google Analytics allows you to track traffic to your site, where users found your website, how long they stay on your page, and how many leads turn into real transactions.

Only by monitoring the performance of your Internet video on a regular basis can you really know if it’s becoming successful. Keep a careful eye on the goals your video has set out to achieve, and allow time to make amendments to your content if your tracking is showing up some marketing red flags.

Summary

By understanding the true nature of Internet video, by learning what videos work well online, and by marketing it on the most prosperous and engaging platforms, you can make your Internet video a real success on the web. However, only by managing a thorough and consistent tracking schedule will you be able to determine if your video strategy is staying on track, and how it’s progressing towards your much sought after goals and marketing targets.

Social Recruiting: Is it an Equal Opportunity Hazard?

Here is a question for all recruiters and HR professionals: If your organization relies heavily on the use of social media, LinkedIn or search tools to fill your candidate pool – Is there not a risk that you are restricting the supply of talent your business needs by overlooking the potential of the broader market? Are you also risking a breach of Equal Opportunities legislation?

I am more interested in the spirit of Equal Opportunties legislation here than the exact wording or the nuances of the law in different countries. I believe the root of all this legislation is very simple and most people would agree that everyone, regardless of age, gender, race, physical ability, religious belief etc. deserves an equal chance of being employed by you determined by selection criteria based on the job to be done… simple!

Most organizations of any stature have equal opportunity policies (they may even have been legal counsel approved)…job done…? or is there something that has been overlooked? If your process only really kicks in once you have a candidate selection pool… how are you forming that pool in the first instance?

Let’s go fishing for talent

Image of a colorful aquarium with fishThe sea is rich in life. There are species of sealife that can feed you, kill you or cure you. If I am a bit lazy and short of time it’s easy to stand on the banks of a local lake that has been stocked with trout for sportsmen just like me… Caught 7 today … All Trout!   Even if I venture away from the local trout stocked lake and onto the high seas in a boat with only shrimp bait on board it’s a fair bet that we know what we will catch.

The pitfalls of candidate pre-selection

My argument is this. Everybody (even although we try to be aware of the danger) is prone to personal prejudice. If your organzation is overly reliant on Social media and LinkedIn style talent attraction then you run a risk of having a starting pool of talent (i.e. the talent pool that becomes subject to your Equal Opportunity selection policy and from which you select your shortlist for interview) that does not represent the wider market. 

After all, not everyone is to be found on social or business network sites  – indeed I wonder if there will be a growing split in the use of these sites with millions creating profiles but also those (especially senior candidates) pulling back from them on concerns over privacy etc.  Add to this the potential personal bias of recruiters when they are searching for talented people and the concern is clear.

Social and Network recruiting – finding the right mix

There are plenty of arguments for using tailored search within Social and Specialist Network sites – the ability to identify candidates in these ways is exciting and been proven time and time again.

I run the risk here of taking the fishing analogy a little too far but remember that if you only ever fish with a few different types of bait you are potentially missing the very special, the unusual and the unknown.

Find ways to engage with those who don’t yet know you and those who simply have never signed up to the networks you are using … sometimes you need to trawl with a much bigger and different shaped net.

 

 

 

Your Customers Know You, but Do They Trust You?

“To be trusted is a greater compliment than to be loved.”

So said the great 19th century Scottish poet George MacDonald, and one imagines he’d be pleased to know that in the 21st century, those are still words to live by.

Like any healthy relationship, consumers aren’t going to stick around for the long haul with a company unless trust is established and maintained.  Let’s examine a few methods for keeping the bond between you and your customers as strong as possible.

TRANSPARENCY
“Transparency” is the concept du jour of the marketing world, and it’s easy to fall into the trap of thinking that it’s simply a passing a trend.  The truth is, transparent practices are a necessity for any online marketing  campaign to thrive.  In essence, transparency is based on a few simple, practical principles.  For starters, you should be able to meet the consumer’s expectations by delivering exactly what you promise. If you make a mistake, do what your mother told you to do: say you’re sorry.  Encourage feedback from consumers, and if you receive some salient negative input, share it publicly to keep the dialogue open.

BUILDING RAPPORT
How can you trust what you don’t know? Many consumers regard companies as faceless entities who prefer to talk “at” them, as opposed to engaging in a genuine human relationship. Social networks are a perfect venue to get friendly with your target audience and give them insight into the “personality” of your brand.  American Express does a good job of connecting with their customers via their Facebook page, engaging them in down-to-earth conversations as simple as “It’s hot out here! How are you & your Amex Card staying cool this weekend?” Those two sentences alone managed to generate over 600 “likes” and 430 comments.

GO THE EXTRA MILE
Remember the time you had a really bad cold and your best friend dropped by out of the blue with chicken soup and your favorite movie?  Thoughtful, unexpected gestures are never forgotten, and consumers love a company that treats their relationship with the respect and care it deserves.  Find small ways to let customers know how lucky you are to have them in your corner, and make sure you take the time to reward your most loyal supporters.  

FINAL THOUGHTS
You won’t find it on any stat sheet, and its qualities have always been frustratingly difficult to describe, yet trust remains the fundamental quality necessary to maintain a healthy, long-term relationship with your customers. By adopting policies built on transparency, direct connection and thoughtfulness, you can be confident that you’re creating a foundation for lasting trust.

Website – Mandatory Legal Requirements

Does your website comply with the various legal requirements in the UK? Below, I have set out the main UK legal requirements that you should currently be complying with.

About Us/Contact Information

You must provide the following information in an easily accessible position on your website:

  • your legal name e.g. XYZ Ltd
  • your geographical address
  • contact details e.g. telephone number, fax number and email address
  • which country your business is registered in and the registration number 
  • details of any supervisory body which regulates your business e.g. the FSA. For regulated bodies more detailed information is required.
  • where you are registered for VAT and your VAT number
  • clear details of prices and whether or not delivery and/or tax is included 

Registration under the Data Protection Act

If you collect any personal data on your website – e.g. email address, name or address of a living individual, you will be processing personal data and must register as a data controller under the Data Protection Act. It is a criminal offence not to register.

Privacy Policy

If you are collecting, storing or processing personal data you need to set out how and why you are doing this to comply with the 8 principles of the Data Protection Act. In particular if you are sending marketing emails to potential customers you need to ensure that you have obtained specific consent, BEFORE such emails are sent. Consent should be covered in your privacy policy and the registration process on your website.

Disabled Access to your Website

If you offer goods or services on your website you need to make your website accessible to disabled users. Level 1 compliance with the WC3 standard will usually suffice.

Trade Marks and Logos

Do not use other people’s trademarks or logos without their consent on your website or you could be liable to pay damages for trademark infringements.

Copyright

Do not use other people’s content without their consent on your website, or you could be liable to pay damages for copyright infringements. If you have links to other people’s content, make sure that this is permitted in their terms of use and ensure that the information opens in a new frame.

Online Payment

If you accept online payment for goods or services you must provide customers with specific information about their right to cancel, VAT and prices, refunds and defective goods PRIOR to the sale being concluded.

Summary

The above are examples of the main legal requirements for websites in the UK. This is a very complicated area of law and the specific rules that apply to you will depend on what goods and services you are offering, whether you are acting BTB (business to business) or BTC (business to customer), where you are based, where your customers are located and many other factors.