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What Age Is Your Customer? New Webinar Explores the Digital Age Divide in B2B


Since the beginning of April, Enquiro has been building an amazing package of webinars and research papers as part of its B2B Expert Series, research and analysis which goes to the very core of B2B marketing. Experts from Google, Business.com, Covario, Demandbase and Marketo have also contributed their unique experience and marketing advice as presenters. If you’ve missed them so far, the recordings and white papers are available at www.enquiro.com/b2bresearch.

Enquiro’s final webinar in the series is shaping up to be one of the most fascinating and thought provoking. We’re calling it The Rise of the Digital Native: B2B Buying in Flux. Gord Hotchkiss and his panel of experts are taking a look at a very basic but fundamental question: Does age play a role in marketing? What does the latest research show us about B2B buying behavior as it relates to the buyer’s demographic, and more specifically, how and when the buyer grew up?

For the first time ever in an Enquiro webinar, we’re also joined by Danny Sullivan and Rand Fishkin, two very big hitters in the Search Marketing industry. They will be part of the panel along with Enquiro’s own Gord Hotchkiss, Ben Hanna (Business.com), Chris Golec (Demandbase), Matthias Blume (Covario) and Mark McMaster (Google).


As an attendee of the live event, you will hear the discussion as it happens, plus be able to send the panel your marketing-related questions. In the webinar we will also be touching upon highlights from the rest of the series, so if you’ve missed previous webinars, this is one to catch.

The Rise of the Digital Native
Live Webinar
Wednesday, June 24 2:00pm Pacific
Register now –>

The webinar explores:

  • The differences between a Digital Native and a Digital Immigrant
  • Why the brain gets wired differently in Digital Natives
  • How this impacts interactions with technology and the web
  • What are the implications for B2B buying
  • How the landscape might shift in the next decade
Panelists:
Gord Hotchkiss – President and CEO, Enquiro
Rand Fishkin – CEO and Co-Founder, SEOmoz
Danny Sullivan – Editor-in-Chief, Search Engine Land
Ben Hanna – VP Marketing, Business.com
Mark McMaster – Senior Planner of Technology/B2B Markets, Google
Chris Golec – Founder and CEO, Demandbase
Moderated by Bill Barnes, EVP Business Development, Enquiro

Rand Fishkin, CEO and founder of SEOmoz, and Danny Sullivan, Editor-in-Chief of Search Engine Land will be special guests at the wrap-up to the BuyerSphere webinar series, June 24.

Why Customers Really Buy: Uncovering the Emotional Triggers that Drive Sales’

A New book for sales and marketing professionals explains why the corporate decision to buy Oracle or do business with service providers is no different than consumers deciding to buy Toyota or Nike.
Linda Goodman and Michelle Helin, business owners with decades of consulting experience for America’s Fortune 500 companies, have released their first joint book, Why Customers Really Buy: Uncovering the Emotional Triggers that Drive Sales. The book, published by Career Press, is now available in major bookstores across the country and on http://www.amazon.com/.


According to Ronald W. Fry, President of Career Press, the book addresses a subject that is long overdue. “As companies deal with unprecedented global challenges, coupled with the recent catastrophic economic downturn, they are looking for new ways to attract and retain customers”, said Fry. “Traditional approaches to explaining customer behavior are no longer enough to remain competitive. The book is a must-read manual for marketing and sales professionals who are seeking new and innovative ways to grow their businesses, and professionals who are asking the questions ‘What makes my customers do what they do?’ and ‘What really motivates them?’

Transcending the current trend of books and theories about “gut instinct” and “intuition,” ‘Why Customers Really Buy: Uncovering the Emotional Triggers that Drive Sales’ offers specific and practical guidelines for sales and marketing executives that illustrate how previously undetected insights can become the basis for converting emotional considerations into actionable solutions. While previous books on the subject have identified the power of understanding the emotional connection to purchasing decisions, this book demonstrates that the same emotional bond that consumers feel for Apple or Coke can effectively be replicated in the B2B space.

Unlike other traditional methodologies that primarily focus on mapping emotional reactions against existing products or communications messages, Emotional Trigger Research is a proactive technique aimed at uncovering the core, unfiltered, and spontaneous triggers that drive actions. These triggers reveal insights for crafting the sales and marketing strategies that transform companies. Utilizing a combination of provocative questions, insightful listening, and in-depth conversations, this powerfully different method gets to the heart of what companies need to know.

‘Why Customers Really Buy: Uncovering the Emotional Triggers that Drive Sales’ offers a number of insightful case studies cross multiple disciplines and market segments, within the local, national and global landscape.

A Seat at the Table for Search Marketing in Big Business

Whether you are an in-house search marketing strategist at a large organization or you’re an agency who has a search marketing champion, there is a common barrier that you will consistently come across: Establishing priority for search marketing in conjunction with getting buy-in from required stake holders. Below I have outlined 5 ways you can push search marketing strategies along more effectively within big corporations.

  1. Relationships: While working at businesses (>150 employees) you will find there are numerous stakeholders involved with every task. Establishing strong working relationships with team members in marketing, IT, and design is extremely beneficial in understanding the corporate structure as well as the flow for strategic processes.
  2. Quick Wins and Tips: Once you have established some decent relationships it’s a good idea to understand each individual’s priorities/responsibilities. From there you should begin to pass along occasional quick wins and tips allowing these individuals to be more effective with their day to days tasks. This idea will really help build your trust level and make your team members looks good infront of their bosses.
  3. Training: This is a technique I have had great success with. In order to get buy-in on the implementation of SEO and PPC strategies from my marketing team, I designed one hour SEO/PPC training sessions for groups of intimate groups of 5-7. With a better understanding in both SEO and PPC the marketing team was more open to asking for my help in future strategies. I kept the groups small to help promote questions and conversation during the training sessions.
  4. Get Involved: If you see an opportunity to help out or add insight, take it. A suggestion for an A/B test for an email marketing campaign, a missing competitive term in a PPC campaign, an important tweak to a landing page or missing meta tags for a prominent product page – Word these hidden opportunities with benefits and you will find success.
  5. Long Term: Don’t just stop at the basics, once you have established relationships and received some buy-in, continue to evangelize search marketing with on going strategies. Find yourself a seat at meetings related to new website designs, CMS selection, and online campaigns so that you can continue to give search marketing a voice a the table.

Are you Attending MarketingSherpas B-to-B Lead Generation Summit

If you’re at all interested in generating increased demand for your products, join 550 B-to-B marketers in either Boston or San Francisco for MarketingSherpa’s 5th annual B-to-B Demand Generation Summit.

In 3 days you’ll get all-new Case Studies that will show your how to increase lead volume by 900%, optimize webinar attendance and effectiveness, generate quality leads and more. MarketingSherpa will give you exclusive research on what’s working in B2B marketing. You can sign up for practical and results-driven training, and throughout the Summit you’ll have a chance to meet top vendors in-between sessions.

Register Here

Training Certification That Will Increase the Number and Quality of Your Leads.

Improving the effectiveness of your landing pages is one of the quickest (and most cost-effective) ways to increase conversions and generate quality leads. On the Sunday of each Summit, you have the option of taking the full-day MarketingExperiments Landing Page Optimization Professional Certification Course.

You’ll come away with:

  • A systematic and proven methodology for optimizing all of your landing pages
  • A way to analyze and improve a key landing page for your lead-gen paths
  • A professional certification in Landing Page Optimization.
  • This training is only available with the Expert B-to-B Marketer’s Training Package.

2008 B2B Lead Generation Guide from Marketing Sherpa

Marketing Sherpa has released it’s 2008 B2B Lead Generation Guide featuring 531 pages of Step-by-Step Instructions from beginning to end of lead generation campaigns, Over 150 Real-life Case Studies, tactics, how-tos, 60 Stats, Data Charts and eyetracking heatmaps (158 creative samples)

Download Now

This guide will help you answer the following questions:
  1. How can the sales and marketing team work together productively?
  2. When does an inquiry become a lead and when do you hand it off to sales?
  3. Do lead volume goals reduce lead quality?
  4. How can you improve your search engine rankings?
  5. What’s the best way to use SEO and PPC to reach hard-to-find prospects?
  6. What are B-to-B copywriting rules that have been proven effective?
  7. Is B-to-B demand generation ready for Web 2.0?
  8. How do you get additional qualification information about prospects?
  9. How do you set up successful nurture timing (and make sure your competition does not poach your leads)?
  10. How can B-B marketers gain a seat at the management table?

B2B Web Analytics: Deeper Dive

In order to be successful in a B2B world, marketers require a strong understanding in regards to their potential customers. Things such as lead qualification, targeting in the sales cycle, and testing content/collateral are all areas where analysts can push the envelope in order to provide more insight for their marketing team. Below I have outlined 4 areas where analysts and marketers need to dive deeper and work together in order to succeed in their business.

Quality of Leads
  • It is the quality of leads which every B2B marketer is after and measuring and scoring leads requires is a very sophisticated process. In this process analysts and marketers have to work together in order to extract the total number of leads, create a process for culling the spammy ones out, tie the leads back referring channels such as SEO or PPC, referring keywords, and finally, attempt to understand the visitors’ intent by looking at the content they viewed and the depth of their visit. Check out Marketo and their lead scoring system.

Sales Cycle

  • As we all know most of our marketing revolves around the lengthy B2B sales cycle so its important to get an understanding of your own specific sales cycle. Having a solid grasp of your sales cycle allows you to be a smarter marketer, in that you know when to send out marketing to lure new prospects, when to nurture those prospects and how to eventually close them. During this sales cycle you will be using different advertising mediums so leveraging tools like SiteCatalyst or Coremetrics will be useful in attributing ROI across the sales cycle.

Optimizing your content

  • Optimization of content is not strictly about SEO it’s about providing the content and collateral users need in a format that makes sense to them. It’s also about testing different blocks of content with A/B or Multivariate testing so that you can offer the richest user experience for your visitors. Tools you can leverage include Google’s website optimizer, Omniture’s Test & Target framework or the services of WideMile (specialists in Multivariate testing).

Conversion Rates and Funnels

  • Conversion rates and funnels go hand in hand. Being able to identify drivers to your conversion process is a good place to start because assigning your budgets to the right drivers will lead to larger number of potential conversions. Next you want to look at the rest of your conversion path, specifically the navigation and web pages which lead up to the eventual conversion. Most analytics systems come standard with conversion funnel reports which indicate where in the process your visitors are dropping off at. Lastly, take your conversion rates and segment them by the previous findings (drivers and your conversion path) in order to pinpoint barriers in addition to areas for most improvement.

What Are B2B Purchasers Looking For? – Teleseminar

B2B Marketing Teleseminar – Free online seminar Presented by: Stefan Tornquist, Research Director, MarketingSherpa and Gord Hotchkiss, President & CEO, Enquiro

Wednesday, September 12, 2007
2-3pm Eastern /11-12pm Pacific

  • Who makes B2B purchasing decisions?
  • How do they evaluate potential products and services?
  • How do decision makers interact with online lead gen. forms? (a look at eye tracking data)

Business-to-business transactions represent the most complicated and
convoluted purchase decisions anywhere. Not only are these typically complex
long cycle purchases that require significant research, but they also involve a
number of people in each organization playing different roles. New research
focuses on what three types of business-to-business buyers are looking for: the
user buyer, technical buyer and the all-important economic buyer.

Register Now! for the B2B Teleseminar.