Read this now…or miss the deadline


We’ll get to the deadline at the end of the post.
In the meantime, let me explain why Manoj was kind enough to invite me to write a bit about the latest edition of Semphonic’s Implementation Toolkit for SiteCatalyst. Specifically, Manoj wanted to know how the toolkit goes beyond documentation provided by Omniture. It is a good question.
To begin with, I think there is a philosophical difference between our take on this subject and that of Omniture because we are a vendor neutral web analytics consultancy. As such, we look at implementation issues from a practitioner’s point of view. Some of you may be familiar with some of our white papers about Omniture, as well as my work with CMSWatch to know that this independence strongly influences how we view web analytics practice. So we tend to “call ‘em , like we see ‘em. ” For instance, that you’ll need to use Omniture’s cross tabulation functions to achieve the type of management reporting you were used to having through HBX Active Segments; or we carefully describe the syntax for each function you’ll need for capturing Flash, Ajax and DHTML and provide instruction on how to set up variables.

We concentrate on other practitioner concerns, such as walking through the items you’ll need to have Omniture enable. We find that folks sometime forget about this until the last minute… for instance enabling visits and visitor metrics for Commerce variables, enabling pathing on prop variables other than Pages, specifying the traffic and conversion variables you would like to see sub-related or co-related.

Quality assurance is a big focus of ours in the Implementation Toolkit…again this is something we’ve seen from our time “in the trenches” that people tend to rush through; hence, we’ve made our 20 point Quality Assurance check list available…the same one we use ourselves .


The other thing we concentrated on in writing the Toolkit is to make the content as easy to understand as possible…even for non-implementers. In fact, we have gotten some great feedback from web analytics project managers who have said that the Toolkit has given them the background they need to manage their technical resources when doing an implementation.

So, that’s basically how I see the Toolkit as being different than Omniture documentation. Of course, you might go the route Stephane Hamel suggested in his review of the Toolkit, and use the Toolkit in tandem with Omniture’s Fusion Playbook.

Either way, take a look for yourself at: http://www.semphonic.com/analytics/impguides.asp

I should mention that we’re running a contest right now to give away a copy of the Implementation Toolkit. Here’s the deal:

You email us your most challenging Omniture implementation or HBX Migration question. We’ll select the toughest question and answer it at X Change <http://www.semphonic.com/conf/index.asp> , and send you a copy of the Toolkit as a reward for having the hardest, most difficult question. You don’t need to attend X Change to win, but it would be nice, right?

And for those of you who ask a question that isn’t the toughest…we’ll answer them too, and send you our response directly.
Don’t forget to provide your name and organization name with your email. Wewon’t use this information for any reason other than to contact you if you won and to answer the question you submit. Remember we can only answer one question per person, so make it a good one!
Send your entries to: analytics@semphonic.com

All entries are due by 11pm PST, Wednesday August 6.
And, if you’d like to purchase the Toolkit straightaway and receive a 10% discount, just go to http://www.semphonic.com/analytics/impguides.asp and use Manoj’s promo code: manoj1008

Omniture Completes Visual Sciences Acquisition

Last Thursday Omniture finished one of the largest web analytics acquisitions by completing the purchase of Visual Sciences. Below is a portion of the press release from Omniture.

HBX Analytics will be rebranded as Omniture SiteCatalyst HBX, and will continue to be supported until the key features have been integrated into Omniture SiteCatalyst.

Customer Integration

The customer services team dedicated to supporting the Visual Sciences customer base has been enhanced to include personnel from both companies who will leverage the infrastructure and programs of the Omniture Global Support Organization. In most cases, the day-to-day account and services contacts for Visual Sciences customers will not change.

A migration program is available for all HBX customers—providing a package of complimentary migration services and technology tailored to the specific needs and requirements of each customer. Omniture has formed an HBX Migration Consulting Services team staffed with experts who have thousands of hours of experience migrating HBX customers to SiteCatalyst.

Beginning on January 22, Omniture will roll out a Customer Welcome Program, which will include a series of customer meetings, informational webinars, training and local user groups designed exclusively for Visual Sciences customers. At the global 2008 Omniture Summits, HBX migration tracks will be offered in addition to other educational breakout sessions about Omniture products and best practices. The Omniture Summits provide an opportunity for Visual Sciences customers to connect with the Omniture community and will host the first meeting of a Visual Sciences Customer Advisory Council to solicit feedback that will shape Omniture’s product roadmap and development plans. For additional details on these programs visit www.omniture.com/visualsciences/welcome.

Employee Integration

Several Visual Sciences executives will assume senior management positions at Omniture. Aaron Bird will join Omniture as general manager of the Discover OnPremise product line, Ray Rauch will head up the HBX Migration Services team and Brian Sullivan will operate as general manager of Omniture Site Search & Publish. Visual Sciences’ chief executive officer Jim MacIntyre will continue to work with Omniture through a transition period assisting with integration and product roadmap and will then pursue other interests.

Visual Sciences’ employees will continue to be located in their San Diego, California and Herndon, Virgina offices. All Omniture employees located in the San Francisco Bay Area—including the Visual Sciences and Offermatica teams—will be brought together in Omniture’s San Francisco office.

Financial Information

As a result of the acquisition, Visual Sciences common stock will no longer be traded on NASDAQ, and each outstanding share of Visual Sciences capital stock (other than dissenting shares, if any) has been converted into the right to receive 0.49 of a share of Omniture common stock and $2.39 in cash. Omniture also assumed outstanding options under Visual Sciences’ equity incentive plans. Omniture has also assumed the shares reserved under the Visual Sciences 2004 Equity Incentive Plan, as adjusted to reflect the transaction, to be used for future equity award grants.


The Visual Sciences acquisition, excluding transaction costs, is expected to be accretive to earnings immediately on a non-GAAP basis. Additional information regarding acquisition-related expenses and Omniture’s fiscal year 2008 combined financial targets will be provided during the company’s fourth quarter fiscal 2007 results conference call scheduled for Thursday, February 7, 2008, at 5:00 p.m. Eastern Standard Time.

WebTrends Invites HBX Users

WebTrends Inc., “Move to ML2” program* for current HBX Analytics customers who may be uncertain about future support for their existing investment. Under the program, WebTrends is offering current HBX Analytics customers up to a 100% license credit to switch from HBX Analytics to the newly announced WebTrends Marketing Lab™ 2 solution suite (ML2). “Move to ML2” offers existing HBX Analytics customers an enterprise-class solution that provides the intelligence to deliver unique marketing to unique individuals. The program includes a discovery workshop that details the process and benefits of moving to ML2.

“When we started LegalZoom, we never imagined the day that we’d be large enough to launch a major national television campaign,” said Eddie Hartman, chief of
strategy and co-founder, LegalZoom. “Fortunately, we switched to WebTrends
Marketing Lab just in time. Integrating WebTrends throughout our entire site has
given us insight into our customers’ specific behavioral patterns that we couldn’t get from other companies. The reliability and speed of their systems is head and shoulders above everyone else we’d tried. With the price of advertising rising every day, it’s an investment that has already paid off considerably.”

WebTrends Marketing Lab 2 an integrated suite of business solutions that optimize site performance, build customer engagement and drive more effective and targeted marketing. Available through on demand hosted and software options, WebTrends Marketing Lab 2 delivers enterprise-class solutions that can be tailored to the needs of an individual site or line of business with industry-leading reporting, automatic optimization, and marketing intelligence that can grow as customer requirements demand. These solutions include:

  • WebTrends Score™, a patented methodology for evaluating visitors’ online behavior by quantifiably measuring the level of engagement or interest they have in content, products and services.
  • WebTrends Visitor Intelligence™, a full-featured, multi-dimensional (OLAP) reporting and analysis solution providing deep insight into the person behind the visitor to drive micro-targeted marketing and online experiences that increase engagement and build loyalty.
  • WebTrends Dynamic Search™, the solution that leverages True Optimization™ to automatically monitor, measure, and tune the variables impacting the success of paid search advertising.
  • WebTrends Analytics™, analytics solution with collaboration tools and performance dashboards that deliver insight across organizations to understand and improve how visitors interact with web sites and marketing initiatives.

“LegalZoom joins other customers adopting WebTrends Marketing Lab 2 including
leading financial services, retailers, and media companies seeking to take advantage of the solution suite that provides marketers with the insight to optimize online marketing and increase consumer engagement,” said Greg Drew, CEO and president, WebTrends. “These customers provide testament to the depth and performance of the ML2 solutions suite and our ability to offer a secure future in delivering business value across their organizations.”

Visual Sciences Releases HBX 4.0

Visual Sciences, formerly known as WebSideStory has just released version 4.0 of their analytics software: HBX. HBX is a major player in the Web Analytics Industry boasting clients such as the NY Times, Nestle, Fedex, YouTube and Chrysler. The new release will be fully capable of measuring Web 2.0 Technologies:

Visual Sciences’ HBX Analytics is a comprehensive and highly scalable on-demand Web analytics solution, delivering deep insight into online visitor and customer behavior. It provides an extensive set of Web analytics reports and offers the optional HBX Visual Workstation interface for in-depth interactive visual analysis. The optional HBX Active Viewing interface overlays a heat map and metric values on to Web pages while the HBX Report Builder Excel-based interface loads metrics directly into spreadsheet models or custom reports. HBX Analytics expands the dimensions of analysis beyond the tracking of basic Web sites to include the tracking of Web 2.0 technologies and content, such as streaming video and audio, RSS feeds and podcasts, to more fully analyze audience interaction. E-Consultancy