ClickTracks and Lyris Integration Equals Email Marketing Success


J.L. Halsey Corporation (OTCBB:JLHY) today announced that it has tightly coupled its ClickTracks Web analytics solution with its popular email marketing platform, Lyris ListManager.


The new integrated solution automatically exchanges information between ListManager and ClickTracks, enabling marketers to track the behavior of email list subscribers from the time they open a company’s email to their activity on that company’s Web site – including any subsequent page views, downloads, purchases, time on site and more. This insight allows marketers to continually hone their email message content, special offers, list segments, Web site content and site design to improve response rates and ROI.

“We’re giving marketers valuable intelligence about how subscribers are
responding to their emails and what they’re doing after clicking through to
their Web sites,” said Luis Rivera, CEO, J.L. Halsey. “But that data is only
helpful if it’s analyzed and acted upon – which is why we also go a step further
to automate the process of list segmentation and ROI analysis. We’re committed
to providing technology that facilitates rather than frustrates – and we believe
that integrating core applications is the best way to do that.”

Using the data provided by Lyris ListManager, a ClickTracks user can segment out email respondents and provide valuable visitor behavior insight. For example, an email campaign drives 10,000 visitors to a landing page and only 3 percent convert. A marketer can then analyze the behavior of the 97% that didn’t convert and target that segment with a follow up offer.

Recently I was able to catch up with ClickTracks’ Director of Marketing, Dan Robbins and was able to get him to give me the top 5 reasons why someone should take advantage of the ClickTracks + Lyris offering. Listen to the audio below:


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Web Analytics Costs

In my research for The Web Analytics Report, many web analytics managers found that determining web solutions costs to be like an iceberg…where the cost for the solution was only a fraction of the investment. In a recent article , I describe in some detail, the 8 elements you need to consider when fully pricing out your web analytics initiative. If you want to make sure you’re covering your bases when you submit your business case for funding, I invite you to read on…

Avinash Kaushik Challenges ClickTracks

Avinash Kaushik has challenged Web Analytics vendor ClickTracks to release more advanced features of their free analytics product: ClickTracks Appetizer. In exchange Avinash will be teaching next week’s ClickTracks Seminar: online marketing and web analytics techniques

Here is some background on the ClickTracks/Kaushik Challenge:

The Challenge
We were recently challenged by the author of Occam’s Razor, Avinash Kaushik, to enable more features in Appetizer. The short story is that we agreed, but you might find the ‘why’ and ‘how’ to be interesting—and get a little view of the less-conformist thinking of ClickTracks’ marketing department.

The Dilemma
We’ve never hid the fact that Appetizer is primarily a learning tool and a very useful ‘taste’ rather than a comprehensive web analytics solution. We measure the success of Appetizer by how many people attend our free classes each month. It’s true. Folks who learn good web analytics practices tend to favor (or buy) ClickTracks’ more powerful products. However, if we enable too many features, Appetizer could conceivably eat into sales of our $19/month Analyzer service or our $295 Analyzer software product.

The Answer
So, like a good web analytics team, we decided to do a test. We’d enable the Site Overview in Appetizer for 90 days. After 90 days we’ll measure. If the growth rate of Analyzer continues uninhibited, and we see a spike in attendance in the online classes (in theory, more future buyers), then the Site Overview remains enabled. We also asked Avinash to teach one of the classes.


Personally I think this is a win/win situation. ClickTracks gets an expert Analyst to teach a class in exchange for the enabling of some extra features in ClickTracks appetizer (which is a bonus for end users).