The Big Think: What do Consumers Want?


Big Fuel, the consumer engagement agency, launched today The Big Think, the first collective interactive video think tank that aggregates market voices to help answer the big question, “What do consumers want?”

“The consumer landscape is evolving and we’re hearing loud and clear that traditional marketing tactics aren’t working and consumers are ready for a change,” said Ian Baer, president of Big Fuel. “A recent survey found that more than 70 percent of consumers with a DVR (Digital Video Recorder) skip commercials – a clear indicator that marketers need to change their approach to connect with consumers and not waste significant marketing dollars.”

According to the second edition of Deloitte’s State of the Media Democracy Survey, the majority of Americans consider their computer more entertaining than their TV – highlighting the growth of online video and its rising role in how consumers want to communicate and get information.


Last year, Big Fuel had its own video success with its online reality series for Neutrogena, “One Less Stress,” which was viewed by 6 million people in less than five months, with an average viewer watching for upwards of 2 minutes – the equivalent of 15,000 30-second commercial spots.

Using visual mapping technology, Big Fuel will take the thought-generated videos filmed onsite, along with video collected from consumers, and aggregate based on key concepts to www.bigthinking.tv, where anyone and everyone can get more insight into consumer trends or patterns of behavior.

“We wanted to build a creative online community of big minds – the consumers themselves – to share their insights on what consumers want,” said Avi Savar, founder and chief creative officer of Big Fuel. “What better way to figure out what they want than to ask them? Big Think makes it fast, easy and cost effective to assess consumer opinions directly, meeting them on their own terms to enable marketers to better map their communications to what consumers really want – and achieve true consumer engagement. Our vision is for people to think bigger and less traditionally.”

Once live, www.bigthinking.tv will serve as an ongoing platform for insight, thought leadership and constant access to consumer panelists where anyone and everyone can upload their opinions on what consumers really want, identify opportunities and key trends.

Ultimate Consumer Engagement Resources

Consumer Engagement is not a metric that can be measured in the same manner by all businesses and therefore there is no such thing as an optimum engagement score. Consumer Engagement is also not simply captured on your website, it’s calculated using all touch points in a consumer’s (website, search engine, blog, banner ad, offline media, etc…). Consumer engagement has to be defined by marketing teams and appropriate stake holders so that it can be correlated to repetitive interactions by the consumer.

“Customer engagement is about putting the customer at the centre of everything we do and meeting their needs effectively. It’s about talking to customers about the things that are important to them in the language they use, at the right time and through the channel that is most convenient to them.” cScape Annual Survey


Because consumer engagement is so difficult to measure I have compiled a list of trusted resources to help shorten (or potentially lengthen) the search for the right answers: