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How To ‘Excel’ At Search Marketing


I love Excel. There you go, I’ve said it. It’s not even a love/hate type thing – I genuinely find that my life is a better place because of this wonderful, agile, willing gem of a piece of software.

Excel Mug

Gushing, maybe, but in the 7 years I’ve worked in search engine marketing (SEM), I have almost certainly used Excel every day for one purpose or another.  So what I really wanted to do in over the course of a couple of posts was share some of the key formulas that are most useful in this line of work and then expand these into examples of how I would use them on a daily basis to analyse and optimise campaigns.  

 

Formulas With Specific Benefits For SEM

LEN(text)

What does it do?

Counts the number of characters used in a given piece of text

Why is this useful for SEM?

Whether writing advert copy for PPC or meta descriptions/titles etc for SEO getting a visual aid within Excel can really help you make the most of these characters available in these situations (especially combined with conditional formatting):AdWords Using Len Formula

VLOOKUP()

What does it do?

Uses a given text or numeric input to reference related information, grabbing it out of a table or list.

Why is this useful for SEM?

There are endless instances when you will be given data from two sources which need matched up. As an example, it could be your web analytics tool data and customer details from your offline sales team. This is probably the formula that’s given me the most satisfaction, and is probably one of the most useful single formulas in the toolbox:

2 Semi-Useful Data Sets:

Using VLOOKUP

One Even More Useful Data Set:

Tables without vlookup

SUMIF(), SUMIFS()

What does it do?

Allows you to specify conditions on which to add data from a specific range or array of data. For example, turning it spoken word logic you could have:

Sum values from the specified column IF they match criteria 1 AND they match criteria 2”

Why is this useful for SEM?

With so many sources, mediums and keywords we will often find ourselves with raw data sets which are no use to man nor beast and are left thinking “If only there was a quick way to tidy this up into some meaningful order”. There are often many ways to tidy up data, such as creatimg subtotals, but I find SUMIFS to be the quickest and most flexible way:

Example of using the SUMIFS function

The Real Magic

Now, all these formulas are well and good, but the real power comes in learning to combine them in the right way, at the right time, to get actionable insights.  I’ll go into this further with some walkthroughs of sheets which I regularly use for SEM analysis, but here’s a quick example which illustrates what I mean:

My ‘Keyword Category Potential’ Analysis Sheet:

For this report, we take data from our Google Analytics account, regarding current traffic levels and a success metrics, such as the ecommerce conversion rate, and match it against traffic estimate data pulled from the Google Keyword Tool.

The key requirement of actionable data is that there is significant context created by the chosen metrics. This is achieved by combining the click and traffic estimate data to get a rough ‘share’ of potential traffic. Pulling this into the table below is done on the fly by typing a keyword into the ‘Category’ column, and relying on the SUMIFS in to pull the relevant pieces of information from other sheets which use VLOOKUPs (amongst other formulas) to tidy up raw output from the tools used:Example Table

The final piece of the puzzle is to make it even easier to get the actions to take away from the analysis. I like to do this by populating a 2-axis scatter chart. A quick glance at the below tells me that there are a few keyword areas that fit the bill of having both a high potential to get more traffic, and a higher than average conversion rate:

Chart showing category metrics across 2-axis

Quickly and easily we can take from this that there are 3 categories of good converting keywords which have potential to drive more traffic

—————–

Note: all data sets have been arbitrarily created for the purpose of the post, so no client information is included whatsoever


10 considerations when building a website in this brave new Social World

I’ve been helping businesses to specify their requirements in relation to web sites as effective sales and marketing tools for over 10 years and in that time – apart from the tech, little has changed – until now (well, when I say now, I mean over the last couple of years). If you’re currently looking at improving your website or are in the process of building a new site, then take note, the world has changed and due to the rise (and rise) of Social Media your website today performs a very different role to what it did a few years ago.

1) How well are you currently performing online?
And I don’t just mean traffic to the website, but looking at individual channels into the site – What are the bounce and exit rates? Where is most of your traffic coming from?

How many people are converting to one action against one of your defined key performance indicators? Without this information there’s really no point at even looking to change your web site.

2) What is the extent of your Digital estate?
Is it just a website? Have you engaged in other digitial channels? How active are you in these? What’s working well and not so well? Are they the right channels for your business?

3) How does your website fit into this picture?
Your website is no longer an island in a digital ocean with passing traffic from the odd reference on a 3rd party website or search engines delivering traffic based on key terms – your website should be bang in the middle of the shipping lane, with traffic directed towards it from multiple sources. Your website increasingly is not the place where decisions are made, but more often than not will be made outwith your site, with the site itself just nailing the “sale”.

Having said that we’re not there quite yet, so you still have to consider how your website stacks up, how it interacts, but you also have to be aware that individual pages of your site will be referenced across the web and so each key entry page has to work as hard as the Home page, with consistently placed calls to action (although these may vary based on what you’re trying to achieve on any given page). You need to think of your site as a series of landing pages. 

4) What are your competitors up to?
This is very often missed and shouldn’t be, as it gives great insight in to how your competitors interact with their customers. You can use some of the free tools out there such as Yahoo site explorer (http://siteexplorer.search.yahoo.com/uk/) to see what 3rd party links they have pointing into them, a keyword density analyser (I use http://www.ranks.nl/tools/spider.html) to see what they’ve optimised individual pages for, and one of the Social Media monitoring tools (there are loads – Addictomatic/ Twazzup etc) to get a feel for what their customers are saying about them and where they are saying it. 

5) What’s the purpose of your site?
Strange question? But I see so many sites that have absolutely no purpose whatsoever other than to look good in the developer’s portfolio. You need to really think what you want to get out of your site, set KPIs so you know when it’s been successful. You also need to understand how the website fits in to your other online activity.

6) Who are your customers? What do they want? Where do they hang out online?Image of 3d stickmen and speech bubbles
Persona development is key to delivering to your customers the information they want (and the information you want them to know) in the environment that they frequent. There are lots of great articles on persona development and that may be worth exploring in a future blog post, but in essence – consider your top 3 types of customer (there’ll be more, but lets focus on the key ones) – who are they? How tech savvy are they? How do they want information delivered? What are the triggers that will make them engage?


You’ll end up with a profile of your key customers and that’s as good a place as any to start building content which addresses their issues.

7) Content, Content, Content
You may think that you have the greatest website on earth, but is this where your primary engagement with your customers will take place?

I’ve recently undertaken an excercise with a couple of clients whereby we got a large sheet of paper (very high tech I know!) and written down the left column all the information (based on the personans) that we believe customers want to know as well as information that we need to tell them. Across the top we then put up their entire digital estate – blog/ Facebook, youtube, flickR etc. We didn’t take this for granted, we saw based on previous interactions which were working best, others which weren’t working as well and others we hadn’t considered up until the persona exercise. We then decided for each piece of information where it sat and what purpose it performed.

Let’s take an example – “recipes” – the call to action takes place on the website where the recipe is downloaded and they sign up to receive regular recipe updates, but the activity to get them to this point takes place across You Tube (“watch the video on how to make the recipe”); Facebook (“lets discuss the recipe and other ways of making it”); Twitter (Tweets relating to the recipe having just been made and how successful or otherwise it turned out) …..you get the idea.

8) Ensure that your relevant web content is syndicatedImage depicting inhouse and outsourcing resource

Lots of websites have great content which never sees the light of day and there are plenty of other places on the web that would just love to have your Presentation, Whitepaper, Press Release, Video, Images – the list goes on – don’t let your content hide on your site, get it out there (a number of my clients use PixelPipe – http://pixelpipe.com).

 

9) Ensure that even if your primary call to action is not fulfilled that an engagement mechanism is

This may be “Sign up for a weekly digest of information”; “Use our RSS feed”; “Follow us on Twitter”; “Like us on Facebook” etc). By allowing the customer to engage on their terms, you then have the opportunity to engage with them.


10) Monitor, measure, react, adapt

Lastly, you need to be able to be able to make decisions and refine your strategy – you can’t do this without measurements in place. Decide at the outset what your KPIs are and what you’re going to measure and then review regularly to ensure that you’re on-message. 

10 Elements for a Successful Landing Page [InfoGraphic]

Great InfoGraphic from the Designers Couch blog which details the anatomy of a perfect landing page. The landing page infographic shows us 10 key items to include in your design as well what colors go well with different sites. The 10 elements they suggest concentrating on are:

  • Page Headlines and Ad Copy
  • Clear and Concise Headlines
  • Impeccable Grammar
  • Taking Advantage of Trust Indicators
  • Using a Strong Call to Action
  • Buttons and Calls to Action Should Stand Out
  • Go Easy on the Links
  • Use Relevant Images and Videos
  • Keep it Above the Fold
  • Always be Testing

Click image for larger view.

Infographic by Formstack.

Measuring the Performance of Landing Pages in Google Analytics

In their weekly back to the basics tip, the Google Analytics blog highlights how to measure landing page effectiveness across multiple keywords using the built in pivot-table feature.

Go to the Keywords report under Traffic Sources. Look over to the right above the table and you’ll see Views: followed by a set of buttons. Click the Pivot view. Now, look to the left, above the table, and you’ll see a Pivot by dropdown menu. Select Landing Page from this menu. The keywords will be listed down the side and landing pages will be listed across the top. You can now see how many visits you received for each keyword/landing page combination.

Landing Pages, Testing & Lead Capture Made Easy with Unbounce

Before the release of our new eBook, I new it was very important for me to find a solution that would allow me to capture leads and do it with some finesse. Enter Unbounce – a do it yourself landing page solution which I got up and running in about 30 minutes. Below I highlight 5 reasons worth checking Unbounce out for your next lead generation project.
  1. I love their landing page editor, it’s extremely slick and the ability to configure page elements / content is quite intuitive.
  2. If you would like to capture leads, Unbouce can help you design a custom web form which collects the leads via a CSV file. The leads can also be emailed to you or posted to a custom URL.
  3. It has a built in A/B testing framework whereby you can add and compare variants to your main landing page. The framework also helps select the ‘winner’ of the test.
  4. Unbounce collects visits, page views and conversions. Conversions can be defined as form submissions or even link clicks. *Something I still can’t figure out is how I can see a report on individual conversions vs. total conversions (so if you’re reading this Unbounce team please let me know).
  5. There’s a free version which allows you test your landing page against 200 visitors.

Below is a screenshot of my landing page results.

12 Steps to a Better Landing Page – Infographic

Loved the latest YouMoz post on SEOmoz by Oli Gardner (Co-Founder of Unbounce.com) who combines 2 of our favorite topics together: Infographics and Landing Pages. Oli provides a 12 step infographic detailing how to rehab your landing pages. Landing page tips and infographic below:
  1. One Page Per Source
  2. A/B Testing
  3. Ad Message Match
  4. Context of Use
  5. Videos Increase Conversion
  6. Direction Cues
  7. Data vs. Conversion
  8. Edit Ruthlessly
  9. Enable Social Sharing
  10. Trust & Social Proof
  11. One Page – One Purpose
  12. Post Conversion Marketing

Engage with Webtrends – 3 Steps to Learning Optimization

Guest Author: Billy Shih, Webtrends

A lot of marketers want to get into testing and optimization, yet it can be intimidating to start. While I don’t think optimization can be learned overnight, it’s not any more challenging than what marketers do already and reinforces many of the skills they already have.

In fact, the better you are at analytics, copywriting or any other useful marketing skill, the better you will do in testing. Right now, I am taking advantage of the analytics prowess of Webtrends to boost the findings from our test results in The Open Campaign. More ways to measure KPI’s means more ways for me to understand my audience. Similarly, if you were good at copywriting, you could write copy for multiple personas and try them all in testing.

With these things in mind, let’s walk through how optimization is done and look at the overlaps it has with what online marketers already do.

Step 1: Evaluate the website for weaknesses – Choosing a page to test

When reviewing your analytics data, one thing you probably already do is look for areas of your site that are underperforming. This also happens to be one of the best ways to choose a page to test.

Look for a page:

  • That used to perform well, but doesn’t anymore
  • That is underperforming compared to similar pages
  • With distinct segments converting differently

Step 2: Redesign a page – Deciding what to test

Anytime you’re looking to do a page redesign or even just make modifications to it, you have to have some reasons behind it. Now that you have a page selected, the first thing to do is to figure out why that page would underperform. You’re not looking for 100% proven facts, you’re just trying to hypothesize why the page isn’t as good as it should be.

Here are some standard questions:

  • Looking at the traffic sources, does the page match up with the mindset of visitors coming from those sources?
  • How can you improve continuity between pages (e.g. using a PPC headline for the page headline)?
  • What is missing from the page? Is there too much information?
  • How well is it organized? Is it organized in a way the audience can digest?

The most common problem I find is that pages are too complicated and need to be refocused on the core goal of the page.

Once you have a few ideas, bring them to your creative team or ask them to contribute some ideas. You should be able to use the same workflow as you do currently. Sometimes I work really closely with creative teams to brainstorm, other times I just tell them exactly what I want. I recommend getting creative input though, as they bring a healthy new perspective and can see some design challenges we marketers may miss.

The only difference compared to the standard design process is that the creative team makes a few comps of different ideas and you don’t have to choose just one—instead, you test them. Similarly, your web development team does basically the same thing, turning the comps into code and then inserting the variations into your optimization platform.

Step 3: Analyze performance – Reviewing the test data

Once the test is up and running, start monitoring your data. Like any new page, it’ll take some time to gather enough data in order to be able to take away some solid information. With a test, it’ll take longer than analyzing a single page’s performance because you are testing many variations.

Traditionally, once a page is redesigned and pushed out live, you would compare how the page performed in a week or month against how the old page performed the week or month before (or the year earlier.) This isn’t very accurate though since outside factors you can’t control may cause changes in its performance, such as seasonality or other marketing campaigns.

With testing, this is avoided and you can compare how your original page performed against the new variations during the same week or month. This makes things easier to understand and a more accurate comparison.

Once you see that the winning variations hold true for a few days, the test can typically be called complete and you should have a shiny, new optimized page. Instead of having a single person or group in your company decide what the best page is, your customers have done it for you!

Optimization doesn’t have to be complicated and lines up closely to what online marketers all over the world are doing every day. Although there is some extra work involved, knowing what your customers want is the most difficult task of all and with optimization you get a powerful tool to resolve that problem.