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Proposed Change to Liability for Online Comments


The Joint Committee on the Defamation Bill, a Parliamentary committee reviewing proposed new UK defamation laws recommends that web hosts and ISPs should be allowed to keep allegedly defamatory comments online, as long as the author of the comment is identified and a notice of complaint is published alongside the comment.

Current Law

Currently web hosts and ISPs must immediately remove online comments upon gaining actual knowledge that the comments are defamatory i.e. they are informed that the comments are defamatory or they moderate comments on the website. Failure to remove defamatory comments exposes the web host or ISP to a claim for damages for defamation.

Under the provisions of the E-Commerce Regulations web hosts can currently avoid liability for defamation if they act as a mere conduit or cache or host material. This generally covers service providers who:

  • do not initiate the transmission of defamatory comments;
  • do not select who receives the comments; or 
  • do not select or modify information in the transmission of the comments. 

Proposed Changes

Due to the above, many service providers do not moderate comments or content on websites to avoid having “actual knowledge” of defamatory comments. In order to remove this disincentive to moderate websites, the Parliamentary committee has proposed that there should be different rules for dealing with defamation which depend upon whether or not a comment is made anonymously.

Anonymous Comments

Upon receipt of a complaint a web host or ISP should immediately take down anonymous comments unless;

  • the ISP believes that it is in the public interest for the material to remain on the website i.e. whistle blowing; or 
  • the author promptly responds positively to a request to identify themselves, then a notice of complaint should be posted. 

Anonymous authors of comments can be sued for defamation if they can be identified, and web hosts or ISPs that refuse to take down anonymous material can also be sued.

Identified Author Comments

Upon receipt of a complaint a web host or ISP should;

  • publish a complaint notice beside the comment; and
  • then have a judge decide whether or not the comment should be removed.

Liability


If web hosts and ISPs comply with the above they should not be liable for online comments. However, if they fail to comply with the above anonymous authors of comments should be sued for defamation if they can be identified, and hosts or ISPs that refuse to take down anonymous material could also be sued as publisher of the material.

Top 5 PR Mistakes

The rise of blogging power and social media networks has seen a massive change in the way that PR is used today. As the likes of web analytics and search engine marketing show, not having an online PR strategy can leave you way behind your competition. Just as importantly, though, is having the wrong kind of PR strategy.

Too many PR agencies are ruining their clients’ brand and name by jumping on the latest online bandwagon – blogging, social media, social bookmarking, search engine marketing, etc – without actually realizing what it is these mediums offer. Additionally, too many companies are losing out to their competitors by not utilizing the online PR tools at their disposal – like any master craftsman, you need to understand how a tool works to get the best from it.

To make sure your online PR is used to maximum effect, avoid making these simple yet costly PR mistakes:

Press Release Mass Mailing

There are thousands of press releases sent out on a daily basis. With this amount of competition, you need to make sure yours stands out. Mass mailing your press release to all the media outlets and hoping at least one sticks is not the way forward.

You want to target the top 2-3 niche publications for your news and offer exclusivity, or semi-exclusivity, for the initial story. If you hit the top publications for your pitch, trust me, the other media outlets will soon follow.

Ignoring the Power of Bloggers


Too many PR agencies are still (sadly) ignorant of the blogosphere and its importance to the way a new product or news story is received. They will either ignore bloggers altogether, or even worse p*ss them off by sending news release after news release to them, whether it’s relevant or not.

With blogs enjoying such benefits of higher search engine placing over websites and the loyalty of readers that know BS when they see it, not having the blogosphere on your side is a major faux pas. Get to know the bloggers that are influential in your niche and build a relationship with them – you’ll soon see the benefits when the time comes to share your news. Otherwise you could soon have a few hundred thousand negative stories about you floating around the Net and no PR agency in the world is good enough to control that amount of negative publicity.

Not Looking After Your Client

One of the biggest and most serious mistakes for a PR agency to make – online or otherwise – is ignoring your client either during or after the current campaign. Whenever a PR campaign is launched, business reputations are being put on the line. With the instant negative or positive reaction that the online media offers, being able to react to what’s being said is crucial. Monitoring the news feeds and alerts should be high on your agenda – otherwise you may find that it’s too late for any damage control.

Not Using Social Media

Take a look at the Top24 stories on the homepage of social media site Digg and one thing stands out – thousands of people have rated a submission. That’s thousands of people all looking at the same thing and feeling the need to share that news with others. So why do so many businesses and PR agencies alike ignore this and other social media sites?

Used properly, social media can be one of the most powerful PR tools around – websites like Digg, Stumbleupon, Newsvine and others offer instant information hits and breaking stories. Add in the extra traffic that can result from being featured on these sites and there really is no excuse for not using them as part of an online PR campaign.

Impact Management

Just as it’s important to monitor news feeds relating to your PR campaign, it’s equally as important to monitor where the biggest impact is being made. Are business blogs or media outlets picking up on your news? Where’s the biggest buzz coming from? Part of any good PR strategy is knowing what audience is responding most favorably and working on the areas that aren’t quite as in tune as the rest. Failure to do this is one of the biggest causes of a failed PR campaign.

A strong and well thought out PR campaign can take a business into the stratosphere – the PR mistakes mentioned above can have disastrous consequences. Make sure your business enjoys the former.

* For more PR news and opinion from Danny Brown please visit the Press Release PR blog.

Top 5 PR Strategies

The basic premise of online and offline PR is about getting an engaging message in front of target customer groups. The reality though is that online press releases if done properly can deliver wins on multiple fronts. While an offline release is designed to get out a message, create buzz and interest etc a well planed & executed online PR story can deliver targeted web traffic, gain high search engine rankings, build powerful back links (great for seo) as well as having the potential be picked up by other news sites, blogs, TV, offline press etc

 

 

The possible advantages of online vs offline here are clear however in reality there are some problems with online PR. For one the sheer volume of content online is huge and increasing exponentially by the day so how do you make your content to stand out from the crowd and how do you get it on front of the right audience. Some tips below on How to create a highly effective Online Press release

Clearly identify your audience & speak to them
You should already have developed online customer profiles as part of a wider internet marketing strategy. If not then visit our See our guide to online market research guide. This digital profile should have identified things like the keyword research relating to your audience, sites they visit, where the spend time online, preferred communication channels etc as well as demographic information such as age, sex, geography etc.

SEO - Based on all of this information you should know the best keywords to use when optimizing your article for search engines. Make sure your keyword is in your title and probably mentioned again within the copy itself, possibly also incorporating related keywords within your article content.

Engagement Message- make sure you speak to your audience through your content and make it as relevant to them as possible based on your profile knowledge of your audience. Highlight any pain points you know about related to your audience, empathise & offer advice, solutions etc. Reference relevant topics, sites & media again based on audience profiles to build

Clearly define your goals
Generate interest, buzz, viral spread. Increase brand value – journalistic style. Informative information and angle or a different take on something, info graphics links, controversial, topical, facts, quotations. Generate leads through your press release. free giveaway, eye catching,
More sales – more lie sales letter. Present a big problem your audience face, provide a solution, create urgency or scarcity – selling out fast, limited stock etc

Be Brief
If you are trying to build brand awareness, generate interest in your website/products or generate leads then the key to this is to provide helpful but incomplete information which draws the end user back to your site to find out more, connect them to you via social media or whatever mechanism you are using to engage the visitor further

Use Association with big events, topical issues
Associating you content with real world events and topical issues can be a great way to engage audiences and potentially help your article to go viral. Yu can use the sites below to find out what hot, what is topical and where the buzz is.
Google trends – http://www.google.com/trends
Twitter trends – http://trendsmap.com
YouTube trends – http://www.youtube.com/trendsdashboard

Getting the message out to the right places
So many you have followed all the rules and written a compelling company announcement, news of a big event, information a new product you are launching etc. How do you now ensure that you get your content out to all the best places online form news sites and blogs to journalists and high authority sites like Google and yahoo news etc.

You can attempt to distribute your own press releases and we have listed some free press release distribution sites on the right of the page. In reality though using a professional online press release service is going to deliver way more results. Many of these services have specialist knowledge, well developed networks & the smart linkages and technology required to get your message out to all the right places giving it eth best chance possible to rank on search, pull in traffic, generate buzz and viral spread and potentially get picked up by other sites, bloggers, press etc.
The biggest of the services is PR Web who have been around for a long time delivering this service but we have sourced some of the other top providers and listed these on the right hand side of the page

Top Online Press Release Services

PR Web

PRWeb Press Release Newswire

PR web are the biggest of the PR distribution services. They offer
- Tips on press release writing
- large Distribution, tracking & reporting
- Links with big players, Google, Yahoo
- Advanced Tracking & reporting
- PR release also published on PRweb site
Find out More..


E-Release

120x90 logo in Blue and Green background

- Offer seo PR release enhanceents

- Offer Industry tergating system
- Target journalists, bloggers & writers
- Links with Google & Yahoo News
- Deliver proof of distribution
Find out More..

Some DIY Free PR distribution sites

www.betanews.com

www.directionsmag.com

www.prleap.com

www.npr.com

www.prlog.org

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 

The article below by guest blogger Danny Brown discusses the need for good media relations in Press release Distribution as well as the importance of online monitoringof your brand, your market etc

Hi.

I’m Danny Brown, owner of Press Release PR, a boutique PR agency specializing in search engine optimized press releases and promotional campaigns for the Web 2.0 world. Manoj has very kindly asked me to share some of my thoughts while he is on vacation – hopefully I don’t bore you all too much!

So much has changed in the public relations industry in the last couple of years it’s easy to get lost in the crowd and forget what the role of a PR agency or professional is. With the growth of online news outlets and Web 2.0 offering an instant information hit, the traditional “PR way” is having to adapt or lose relevance.

However, there are still some traditional ways of working that are just as relevant in today’s Web 2.0 world when it comes to effective PR strategies, no matter if it’s a predominantly online or offline campaign.

Media Relations

One of the age-old prerequisites for good PR is making sure the media picks up the campaign. It doesn’t matter if it’s a single press release or a full-blown PR blitz – having strong ties to the media will give you an immediate advantage, particularly in this day of blog power.

Journalists and especially editors are busy people and don’t have time to look at every news or media release. However, have one on your side and you’ve immediately got an inroad into getting the media attention your story needs. So how do you get the media on your side?

It’s all about credibility – you need to make sure your story is newsworthy first. The best way to ensure this is to make sure your news is timely and interesting. Having a newsworthy story is half the battle in getting a media source interested. The next is to call your desired media source directly to introduce yourself and explain why your news will be of interest to their readers.

If they’re not free to talk at that time, offer to call back (or even meet) at a more convenient time. Meeting someone face-to-face is one of the best ways to build trust – and if your story is indeed newsworthy and you offer first bite at future releases, you’ll stand more chance of building a strong media contact.

Know Your Market

PR is probably one of the fastest changing markets around along with technology – you need to know what’s happening around you to be able to act immediately to keep your clients ahead of the game. Use everything at your disposal to keep abreast of the latest news.

Web 2.0 offers a fantastic portal to keep up-to-date with what’s making the news – podcasts from the big newspapers via the likes of iTunes, blogs from the top people in your niche and Google Trends and Google Alerts are just some of the ways you can ensure you’re at the head of the information queue. Use them, because it’s almost guaranteed your contemporaries are.

Use Technology

A recent report from the UK suggested that as many as 79% of British PR firms don’t have an online strategy. In today’s predominantly online business world, I find that to be just a little scary. There’s no quicker medium than online for breaking a big news story.

Social media giants like Facebook, Digg and Youtube are now being heavily used by PR agencies for their clients. Viral marketing and video campaigns are just two of the ways that businesses are reaching a wider audience.

Blogging is another vital cog in the online promotion of a business. Where else can you have a medium that allows instant interaction between you and your customers, or potential customers? Additionally, a blog allows you to offer a more personal side to your “business speak” and can help you connect to your key audience in a way that would have been almost impossible before.

Monitor the Web

As much as social media and Web 2.0 offers a wonderful tool for any PR campaign, they’re only as good as you make them. You need to know what’s being said so you can act, or react.

For example, say you have a new product on the market and, for whatever reason, it receives some negative reaction in the blogosphere. If you’re not monitoring the situation, then you won’t be able to come out with any answers to the negative questions being asked.

This is where the likes of Google Alerts comes into use. Monitoring any news on your product niche will soon let you know of any reaction to it, positive or negative. With the most influential bloggers having the power to instantly make or break a product or story, you have to be on top of your game and be ready to build on positive news or counter negative news. Consumer created content is the fastest growing medium on the web today – make sure you use it to your advantage.

Social Awareness

There’s no better PR strategy than local awareness. Consumers especially are more likely to buy into a product or idea that gives back to the community – just look at how successful eco-friendly businesses are compared to non-green competitors.

If your business can offer something to the community as a result of your new product or service, you’ll be in a far better position to receive positive PR. Look at fast food giant McDonald’s – no-one can deny they have come in for a large amount of stick over their menus. Yet their campaign to provide homes and support to underprivileged children is not only a worthwhile cause, but an excellent example of using positive PR to overcome negative views.

As I said at the beginning of this post, the public relations industry is changing. The growth in online business means there’s no longer barriers between local and international customers, and PR companies/agencies now need to come up with solutions for this new online world.

The ones that have embraced the web and technology are already reaping the rewards. The ones that steadfastly refuse to move with the times? Well, it’ll be interesting to see if they’re around this time next year to plan their next PR campaign…