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Previewing ClickEquations – New Paid Search Management & Reporting Software


ClickEquations is a soon-to-be-released paid search analytics and management platform. It was built by a team of experienced paid search professionals who believed that in order to deliver better results they needed a deeper and more accurate view of PPC campaigns, faster and more flexible reporting capabilities, and more extensive algorithmic automation.

Search Data

A good example of typically ‘hard-to-find’ information ClickEquations delivers is complete search query reporting. The search query is the actual word or phrase a person types into the search engine, and in PPC it is matched with a purchased keyword to trigger the display of the text-ad. The search engines themselves, and most existing paid search tools, don’t report each search query and connect it directly to the keyword, match type, click, and conversion.

So you’re paying for clicks based on what people type and how those phrases are matched to your keywords but you aren’t shown that relationship. When displayed in a simple report, you see exactly where you should add negative keywords, change match types, or modify bids which are important money saving/making changes.


On the revenue side of the transaction, ClickEquations supports true profit & ROI reporting based on the actual margin of each item sold. Most people today are limited to the return-on-ad-spend (ROAS) metric. Unfortunately, ROAS doesn’t necessarily indicate whether an adgroup or keyword is profitable. When you can see whether you’re making money or not, you can make much better decisions managing your campaigns and keywords.

ClickEquations also provides new insights into your search campaigns with proprietary metrics that can help you see opportunities or problems in your ad-groups. One example is ClickShare, a new metric that tells you the percentage of clicks your ads missed due to their position or sub-par CTR performance. It’s a logical extension of Google’s Impression Share metric – and when the two are combined the software is able to show you a good approximation of the impressions, clicks, and revenue being left on the table for each of your campaigns and ad-groups.


Reports & Dashboards


The highlight of the browser based reporting in ClickEquations is speed – you can switch between reports or filter on date ranges or particular ad-groups very quickly.

But ClickEquations Analyst – an Excel Plug-in – takes the reporting capabilities even further. Analyst lets you integrate live PPC data within any Excel worksheet – no more .cvs file importing. You can refresh the data with just a click, easily modify date ranges or other data filters.

ClickEquations ships with ready-to-use operator reports and management dashboards. You can modify or customize any of these, or create new ones from scratch.

These reports and dashboards can be shared between ClickEquations users as templates. If you create a cool new way to look at keyword performance, you can share it with a friend or add it to the public ClickEquations template library. When another ClickEquations user opens the excel file the template is populated with their account data.

Management, Testing, Automation

Rich data and flexible reporting both help paid search managers to make better decisions about how to enhance their campaigns. ClickEquations makes many recommendations explicit with ‘quick-win’ guidance reports that highligh opportunities and campaign problems. Advanced bid algorithms make sure you’re not paying too much or too little.

And text-ads, a very important and under-managed component in paid search campaign success, benefit from a true multivariate testing capability. The user defines three possible ad titles, line 1 and line 2 candidates, and ClickEquations automatically completes testing to determine the most effective ad based on either a click-through-rate or conversion rate goals.


Summary

ClickEquations was built based on the belief that paid search managers don’t currently have the information and tools they need to be truely efficient or effective. This release is the first in a series aimed at changing how PPC professionals spend their time and deliver great results to their clients or managers.

ClickEquations is currently being used to manage paid search accounts for OfficeMax, Liz Claiborne, The Franklin Mint, and others. The software officially becomes available in November, but a limited number of free Charter accounts are available – you can request one at ClickEquations.com.

Could Ask.com Finally be on the Right Commercial Track?

HitWise’ Bill Tancer recently noted that Ask.com has experienced a lift in weekly market share. The question is, did Ask.com’s new marketing campaigns cause this?

Well, like all broadcast messages it’s hard to tell for sure. They are definitely better and less offensive than the previous “algorithm” commercials. They seem to be getting closer to the mark, but yet still way off.

However, Ask.com is trying too hard at mass marketing. Mass marketing is dead.


Unfortunately, there is a lot missing from Ask Sponsored Search program that we can not buy into. Until we can get it, I can not recommend the product to friends and family.

Ask.com could save time and money by going after a small, yet ignitable audience … us. As online marketers, if we like the product we will spread the words.

Online marketers need to “buy in”, before Ask expects others to adapt. By following PyroMarketing rules, Ask.com can make small steps that can prove wonders.

** Find more articles from John W Ellis at http://www.johnwellis.com/

I have given up on Broad Match

I have finally pulled the trigger and paused all broad match keywords in my Google Adwords account. Notice, I said pause not delete. I am still a little hesitant.

Google AdWords Expanded Broad Match is good for Google but bad for advertisers. I was consistently showing a decrease in conversions on broad match terms, while showing an increase in cost. If anyone has followed any of my posts before, knows that I am a stern believer in conversion over clicks.

There were some obvious changes because of this pausing of broad keywords. Clicks and impressions have obviously all gone done immediately. And yes, conversions have gone down. But I am fine with that. Because proportionally speaking, it was a small decrease. I am willing to sacrifice a handful of conversions, if I can get a better return on as spend.

However, I do expect conversions and click to go back up soon. I plan to expand my keyword list with various long tail terms. This should greatly decrease my cost per conversion as well. Also, by eliminating broad match terms, I expect my ads will be more targeted. More targeted ads lead to a higher cost-per-click.

Thus, in theory, my quality score will go up and my ads will get ranked higher. Sounds right to me.

I will continue to monitor and see if there is any negative impact on overall revenue.

** Find more articles from John W Ellis at http://www.johnwellis.com/

Learn the customer’s language with exact keyword matching

Pay-per-click is much more then paid advertising. Not only is PPC the best return on marketing spend available, but it is, or should be, at the heart of all marketing campaigns.

One example of using pay-per-click to help with other marketing campaigns is through Exact Match keyword targeting.

Often advertisers get caught up in internal jargon. Within the industry it may be an acceptable form of communication. However, it is the customer that pays the bills.

To obtain accurate results from pay-per-click, having various match types is essential. By bidding on all variations of keywords advertisers are able to see which keywords customers are typing into a search query. Google, as an example has four different keyword matching options (broad, phrase, exact, negative), each with their own advantages and disadvantages. For example Broad Match, the default setting, includes all variations of the keyword in the query. Broad Match as it stands is full or problems.

However, Exact Match is the most targeted option available. It only shows ads when the exact phrase is used. Exact Match will provide instant feedback into the language of the customer. It is not to say there is not a place for other match types. Ideally, all variations should be tested. In fact, Exact Matching will inevitably bring in fewer visitors than other forms of matching. However, Exact Matching is a great way to gather instant customer analytics.

With pay-per-click, there is very little guess work in marketing. However, the trouble arises when traditional advertisers do not understand or believe in the power of pay-per-click marketing. Many companies still see it as separate advertising model and fail to tie the relationship back to traditional off-line campaigns. By analyzing pay-per-click reports advertisers can pull dramatic customer analytics. With that knowledge all marketing campaigns can benefit, thus eliminating traditional guess work from traditional advertising

** Find more articles from John W Ellis at http://www.johnwellis.com/

Separate Content from Search – An Effective PPC Habit

Contextual advertising places paid listings on relevant sites that are not search engines. Google, for example, has a network of what they call “high-quality partner sites”. Contextual ads give advertisers a chance to reach potential consumers at a different stage of the buying cycle. It also allows additional ad format other than the typical text ads, such as images and videos.

Google’s content network has come a long way over the past several years. Two years ago, I would not have recommended content advertising. Now, I can definitely say it’s worth checking into.

However, it is still very important to keep content ads separated from search ads. Because the stage of the buying cycle is completely different, the only way to get accurate statistics is to separate content from search.

It’s normal to expect lower clicks and lower conversion rates in content advertising. However, that gap is decreasing.

The separation provides much more insight into what is working, and more importantly what is not working. Plus, it allows marketers to create unique creative for these different websites.

It was a mistake for the search engines to have ever positioned this type of advertising as search. It never was and should not have been bundled with search. However, as mentioned, content advertising has come a long way. I was definitely against it, but now I am a believer.

** Find more articles from John W Ellis at http://www.johnwellis.com/

SES San Jose: In House: Big PPC

An interesting session I attended at the Search Engine Strategies conference in San Jose was ‘In House: Big PPC.’ This featured several search engine marketing professionals from large corporations. Fox Interactive Media, Intuit, Adobe and a couple of agencies were on the panel.

It was refreshing to learn that even larger, world-wide companies have the same struggles. Although, I thoroughly love my job and my company, there are many unique issues when combing multiple products and brands under one SEM account. It was refreshing to hear that the grass is not really greener on the other side.

For example, when asked about web analytics all three major corporation said they have mixture of various programs for different products and brands. They have product lines that had little or no web analytics. There was also very little combined reporting. They are all wishing, and in some cases working on a combine solution for all of their sites. However, that did not sound like that was happening very soon.

The goal for Fox, Adobe, and Intuit is to combine all search engine marketing efforts of all brands, product lines, and business units. The idea is to not have internal bid wars and messaging conflicts in search marketing efforts. However, one of the struggles was figuring out how to pay for search engine campaigns when all of these business units have their own budgets and accounting codes. There was no clear answer on this topic. They all acknowledge it is a unique, large in-house, problem. Again, that was oddly refreshing to hear that they struggle with that as well.

I also learned from Bill Macaitis, VP of Online Marketing & SEO/SEM at Fox Interactive Media, that he is hiring. He asked several times for contacts and business cards for those who may be interested. I wanted to pass that on to all my search marketing pals.

** Find more articles from John W Ellis at http://www.johnwellis.com/

Google changes the top ad placement formula

Google just announced they are “improving” their top ad placement formula, which should eliminate advertisers buying their way to the top of the paid rankings.

Find the original post here: Upcoming change to the top ad placement formula

These new changes take affect “within the next few weeks”.

Google will use actual cost-per-click, along with max CPC bid and quality score to calculate the top position. Although, Google has been using quality score for some time now, this new formula will emphasis it even more. (Another reason to avoid bid management software.)

These new changes give the advertiser a better opportunity to reach the top spot.

Although I appreciate the effort, as an advertiser, I am not sure how much this really affects me. As I have stated before, it is often the better investment to avoid the number one position. Unless this change will bring in a higher quality visitor, I can not see this really affecting my changes anytime soon.

Again, it is not to say it is not a good move by Google. Anything that will give all advertisers a fair chance is an excellent move. Ideally, this will prevent some advertisers from buying their way into the top position and that’s a good thing.

** Find more articles from John W Ellis at www.JohnWEllis.com