Interview: CNN's Sr. Director Dermot Waters on Real Time Storytelling


One session definitely worth attending at next month’s SES in San Francisco is Real-Time Storytelling where panelists will discuss how mainstream media must embrace social media and take on the critical role of curator of the conversation in order to survive. I was able to catch up with Dermot Waters, Senior Director of Product Development, CNN.com, who will be participating on the panel. Read our chat below:

[Manoj]: What is CNN’s approach to real time and how important is it as foundational strategy of spreading the news?

[Dermot Waters]: At its core, CNN was founded on the concept of real-time storytelling. At the time, that mainly centered around spreading the news around the world as soon as it become available. That has of course evolved as the world has become more social. Now in addition to spreading the news, we’re focused on encouraging and curating the conversation to ensure that what is being spread is both personally relevant and compelling for our users.

[Manoj]: What are some ways your team filters out the noise to get to the meat of the conversation?

[Dermot Waters]: CNN is constantly looking for mechanisms to help highlight the most pertinent parts of any conversation. From a newsgathering perspective, we are monitoring trends in the social world and coupling that with our traditional sources of newsgathering to deliver the best story. We use a variety of methods ranging from manually monitoring social feeds to some automated platforms that can identify and analyze trends and viewpoints that are at the heart of what our audience is looking for.

[Manoj]: How has Twitter changed the way CNN does business online?

[Dermot Waters]: Even prior to Twitter, we noticed a trend that people wanted to not just consume the news but be a part of the news. They wanted to offer their opinions and viewpoints, share their stories, pictures, and videos. This participatory style of journalism was the driver behind us creating iReport in 2006 and then launched more broadly in 2008 with iReport.com.

The evolution of user-generated content and social networks, including Twitter, has given CNN more tools and resources for not just broadcasting the story, but sourcing it as well. We use a variety of tools to monitor all the social networks as a compliment to our existing newsgathering practices. CNN’s goal is to get the full story – the real story – that our users care about.

And now with iReport, Twitter, Facebook and the rest of the social web, we can also reach out to our users for opinions, feedback, and as a source for our stories.


[Manoj]: Isn’t it really difficult to produce quality content at such an incredible pace?

[Dermot Waters]: The entire CNN organization is set up to produce top notch content in a real-time manner, across TV, the web, mobile and any other platforms. It is certainly a challenge, but one we embrace everyday with our newsgathering, iReport, and the use of the social web.

[Manoj]: Where do we go from here – how does the game change from real time?

[Dermot Waters]: From a philosophical standpoint, we are focused on making CNN more social. Part of that is rebuffing terms like “social media”, “new media”, or “traditional media”. To us, it is all media and our goal is to make that media more social, plain and simple. Going forward, social interactions and participatory journalism will continue to play a role in how we deliver news.

Real Time Web: 70% of Organizations ban Social Network Access

Loved the presentation below by David J Carr on the real time web. Some highlights from the presentation below:
  • 40 Millions Facebook Status Updates a Day
  • 23 Million Tweets a Day
  • 37% of Tweets are Conversational
  • iPhone + iTouch Users have 8X more users than AOL in the first 8 quarters of launch
  • 62% of UK Shoppers consult online communities before buying
  • 70% of Organizations ban Social Network access at work

Google's Real-Time Search Factors

Andrew over at the Local SEO Guide blog provides a great summary from SMX of what factors the big 3 search engines considering for ranking their real time search results. For the full story check out Local SEO Guide, the details on Google below.

Google’s Real-time results include:

  • Twitter
  • MySpace
  • Google Buzz
  • News sites

Ranking Factors for Google’s Real-time Algorithm

  • Author quality
  • Probability of relevance
  • Semantics
  • Real-time URL resolution
  • Query hotness
  • Query volume fluctuation
  • Topicality

What webmasters should know: Pay attention to the mechanics of SEO but don’t overdo it.

Real Time Search from Sency

Sency is a real time web startup which has been growing quickly. The site now has over 100,000 monthly unique users after having its largest growth spurt in the month of December. Sency attacks the real time web from several angles – and when each attribute is combined, Sency is becoming a one stop shop for real time web surfers.


When you do a search at Sency – you will see what is going on right now for your respective search. Sency implemented a feature called Today’s Popular links which will show you the top shared links on the real time web for that respective search query. Sency has also developed two real time feeds, the content feed allows any website to get real time results on their site and the links feed allows any website to get today’s most popular links on their website – for any respective search term.

With Google and Bing entering the real time space, the competition is thick. However, Sency continues to focus and grow – which is the most important measure for the websites success – to date….

Sency’s widget offers websites and blogs the ability to have automatically updating, real time information, scrolling on a webpage for any given keyword.

Today’s Most Popular Links page – which shows you the most popular links on the real time web today about Technology

What Happens to Reporting as Analytics Approaches Real Time?

Analytics has been about reporting for many years now. As more and more web technology moves toward real time, what does that mean for the future of reports? Let’s speculate!

Reports are generally used to confirm a prior decision or to provide support for an upcoming decision. What we really need is both confirmation on previous decisions and help making future decisions, which we currently use reports to accomplish. As analytics approaches real time, reporting will be too slow of a method for assisting in decision making. So what would future innovations look like?

Confirmation on decisions

All work starts off as tasks. Tasks can be correlated to onsite impact. Future systems will be able to map our tasks to impact and provide a conclusion on the activity. Some of those conclusions will be used by site optimization engines to make adjustments on the fly without need for humans to read and decide on reports. Some of the data will make it into quarterly board meetings and reviews with agencies and consultants.

Assisted decision making

While there are some unique scenarios, much of what happens online in marketing fits into patterns. In the not too distant future, we’ll see systems that use these patterns in a library to provide a dashboard of recommended actions. We will be able to complete simple actions with the push of a confirmation button. Other actions will be as easy to complete as clicking through a link. All of those actions will be tracked automagically for confirmation on the decision.

What do you think the future of reporting looks like for real time analytics?