After a few rounds of beta testing, StatCounter is now ready to roll out version 4 of its web analytics product. There will be no configuration changes required from users of StatCounter as the upgrade will be automatic. Below are some of the enhancements you’ll notice in SC4.

• Exit link tracking – to allow you track the destinations of visitors leaving your site
• Download stats – to allow you track stats for pdf and other files available on your site
• Faster-loading country stats
• Improved reliability and redundancy
• Improved loading speed of StatCounter code
• Greater technical flexibility to allow for continued system improvements

Partition 3 (c4) will be the first partition to be converted. Conversion will take place this weekend when traffic is generally lower and is expected to take a number of hours.

During conversion, stats will continue to be recorded BUT access to stats will NOT be available. Full access will be restored asap and we will keep you updated on progress in the service status forum.

• The Paypal Handling Cart feature completely broke down
• Cross border payments could not be made as the drop down country list did not work
• Customers have been flooded with hundreds of duplicate subscription emails from Paypal
• Payments from Paypal are no longer associated with the relevant subscriptions
• Some customers have been and are being DOUBLE BILLED by Paypal
• Merchants have not been receiving instant payment notifications or failure notifications
• Merchants/customers are unable to cancel subscriptions

This really sucks for StatCounter because they are unable to invoice any new clients and are often invoicing current clients inaccurately.

These problems with Paypal have already cost us thousands of dollars. We continue to expend large amounts of time and resources on these issues – resources which we would much prefer to concentrate on improving the service we provide to you. We would be very grateful for your patience at this time as we wait for Paypal to resolve these issues.