Unica Unifies Web Analytics, Email Marketing, and Personalization


Unica today unveiled Unica Interactive Marketing OnDemand, the Industry’s first and only solution to unify web analytics, customer analytics, email marketing, and web personalization in a single application. Interactive Marketing OnDemand eliminates the need to integrate separate vendors or systems. In one interface, marketers can analyze visitor behavior, and then immediately use that insight to design and deliver effective email and personalize their web sites, improving customer experiences and driving revenue growth.


Today’s marketers face difficulty maintaining or increasing conversion rates in the face of growing competition for search terms and the attention of email readers. Marketers struggle to deliver timely and relevant marketing content, manage a growing number of online channels and affiliates, and cope with a flood of sometimes conflicting data and reports. Rather than helping marketers manage these challenges, disparate web analytics, email marketing, web personalization, and other tools often exacerbate them by making it difficult, expensive, and slow to share data and work across vendors. Marketers, often dealing with frequent change, are hamstrung by the need for constant support from IT, vendor services, or other technical resources.

In addition to eliminating the cost, complexity, and delays associated with integrating analytics with email and web personalization, Unica Interactive Marketing OnDemand:
  • Unlocks the value of online behavioral data: marketers can execute more personalized and effective email marketing and web personalization by leveraging the wealth of detailed behavioral data that visitors and customers generate as they react to a company’s marketing programs and interact with its web site
  • Empowers marketers to execute programs end-to-end: Interactive Marketing OnDemand puts all of the tools, data and content at marketing’s fingertips, empowering them to author and execute email, landing pages, and web personalization without a constant need for IT support
  • Makes web personalization as easy as email marketing: marketers can create rules to target customers or anonymous visitors, assemble content, and execute web personalization campaigns in the same simple manner used for email marketing, without burdening IT
  • Liberates marketers from the dependencies of complex IT infrastructure: marketers no longer have to rely on IT, which frees up both financial and personnel resources

Unica: Are You Just Reporting or Are You Actionable?

Guest Blogger: Lee Isensee (@OMLee)
Hello Web Analytics World followers! It is a great honor to join our friends and competitors on the Web Analytics World blog, there have been some fantastic posts and comments here thus far and we hope to continue the trend in our own little corner of the site.
When Manoj originally approached Unica to blog on the site there was an immediate interest amongst multiple people within the company that wanted to reach out to the community so we have decided to take a bit of a team approach to engaging with the community here. Every two weeks or so Unica will dip into our pool of energetic marketing professionals and have them address topics that are either “hot” in the market or issues that they are continuing to hear from other industry professionals, customers and/or prospects.
As with any successful blog, we hope this does not become a one direction conversation – no one likes a preachy vendor. Therefore we are asking you, our fellow web analytics enthusiasts, to comment (good, bad and ugly) about what you are reading and in response we will do our best to be as frank and honest with all of you.
With this being said, I wanted to keep our first blog short & sweet and with what, in my 10 years of experience in this industry, I consider one of the most frustrating points of a “successful” web analytics deployment. This question is something that, in all my years consulting, customers and prospects always avoided or at the very least had a hard time defining.
“When deploying solution X, what are the ‘business must-haves’, ‘business needs’ and ‘business nice to haves’ that will help the team influence the success of our company?”
This simple question harkens back to the fundamentals of actionable web analytics and KPI‘s which is; for any report you consider important, if the numbers go up or down, what are you going to do with that information that will influence your business. Many times organizations get caught up in the feature / function specifics of a particular web analytics solution or the pretty colors or the simplicity of the interface.
At the end of the day, whether the application creates a graphic that blows your CEO’s hair back or offers data in a basic text file format so that it causes even your most technical statistical analyst to fall asleep at their desk, what is the importance of the data that you are looking at?
Given this topic, what are some of the most interesting ‘must-haves’ that you have seen that ended up cluttering your web analytics solution?
Thank you for checking out our first of many blog posts and have a great web analytics day!
Lee Isensee / @OMLee
Marketing Solutions Architect
Unica Corporation


@Unica / @Unica_WA

Unica Takes on Fox Sports

Unica Corporation (Nasdaq: UNCA), a leading global provider of enterprise marketing management (EMM) solutions, today announced that FOXSports.com on MSN will utilize Unica NetInsight™ OnDemand to better analyze and act on visitor behavior, and create more powerful and relevant marketing programs.

FOXSports.com is a leading sports site that delivers breaking news, real-time stats and fantasy games, reaching more than 15 million users per month. The site will use NetInsight OnDemand to gain greater visibility into how content and features resonate with its millions of users.

With NetInsight’s next-generation ‘soft-tagging’ technology, FOXSports.com gains tremendous flexibility in analyzing its ever-changing site while reducing the cost of maintaining and re-tagging. NetInsight’s “drill anywhere” capability gives FOXSports.com the ability to understand their Web visitors at an unprecedented level of precision, which opens up new opportunities in site optimization.

“Leading sites like FOXSports.com want to better understand their passionate and loyal users and recognize that web analytics helps them accomplish this goal,” said Yuchun Lee, CEO, Unica Corporation. “NetInsight provides the multi-dimensional views and comprehensive data that organizations—with anywhere from hundreds of thousands of page views to more than one billion page views—need in order to make intelligent decisions about how to improve their users’ online experiences.”

Available both On Demand and On Premise, Unica NetInsight delivers unique self-service capabilities built on an open data model that allow marketers throughout the enterprise to perform in-depth analysis of website visitor behavior. NetInsight’s role-based flexibility enables business users to streamline exploratory ad-hoc analysis and custom reporting for a quick view of trends, success indicators, and visitor behavior.

Web Analytics Costs

In my research for The Web Analytics Report, many web analytics managers found that determining web solutions costs to be like an iceberg…where the cost for the solution was only a fraction of the investment. In a recent article , I describe in some detail, the 8 elements you need to consider when fully pricing out your web analytics initiative. If you want to make sure you’re covering your bases when you submit your business case for funding, I invite you to read on…