How To ‘Excel’ At Search Marketing


I love Excel. There you go, I’ve said it. It’s not even a love/hate type thing – I genuinely find that my life is a better place because of this wonderful, agile, willing gem of a piece of software.

Excel Mug

Gushing, maybe, but in the 7 years I’ve worked in search engine marketing (SEM), I have almost certainly used Excel every day for one purpose or another.  So what I really wanted to do in over the course of a couple of posts was share some of the key formulas that are most useful in this line of work and then expand these into examples of how I would use them on a daily basis to analyse and optimise campaigns.  

 

Formulas With Specific Benefits For SEM

LEN(text)

What does it do?

Counts the number of characters used in a given piece of text


Why is this useful for SEM?

Whether writing advert copy for PPC or meta descriptions/titles etc for SEO getting a visual aid within Excel can really help you make the most of these characters available in these situations (especially combined with conditional formatting):AdWords Using Len Formula

VLOOKUP()

What does it do?

Uses a given text or numeric input to reference related information, grabbing it out of a table or list.

Why is this useful for SEM?

There are endless instances when you will be given data from two sources which need matched up. As an example, it could be your web analytics tool data and customer details from your offline sales team. This is probably the formula that’s given me the most satisfaction, and is probably one of the most useful single formulas in the toolbox:

2 Semi-Useful Data Sets:

Using VLOOKUP

One Even More Useful Data Set:

Tables without vlookup

SUMIF(), SUMIFS()

What does it do?

Allows you to specify conditions on which to add data from a specific range or array of data. For example, turning it spoken word logic you could have:

Sum values from the specified column IF they match criteria 1 AND they match criteria 2”

Why is this useful for SEM?

With so many sources, mediums and keywords we will often find ourselves with raw data sets which are no use to man nor beast and are left thinking “If only there was a quick way to tidy this up into some meaningful order”. There are often many ways to tidy up data, such as creatimg subtotals, but I find SUMIFS to be the quickest and most flexible way:

Example of using the SUMIFS function

The Real Magic

Now, all these formulas are well and good, but the real power comes in learning to combine them in the right way, at the right time, to get actionable insights.  I’ll go into this further with some walkthroughs of sheets which I regularly use for SEM analysis, but here’s a quick example which illustrates what I mean:

My ‘Keyword Category Potential’ Analysis Sheet:

For this report, we take data from our Google Analytics account, regarding current traffic levels and a success metrics, such as the ecommerce conversion rate, and match it against traffic estimate data pulled from the Google Keyword Tool.

The key requirement of actionable data is that there is significant context created by the chosen metrics. This is achieved by combining the click and traffic estimate data to get a rough ‘share’ of potential traffic. Pulling this into the table below is done on the fly by typing a keyword into the ‘Category’ column, and relying on the SUMIFS in to pull the relevant pieces of information from other sheets which use VLOOKUPs (amongst other formulas) to tidy up raw output from the tools used:Example Table

The final piece of the puzzle is to make it even easier to get the actions to take away from the analysis. I like to do this by populating a 2-axis scatter chart. A quick glance at the below tells me that there are a few keyword areas that fit the bill of having both a high potential to get more traffic, and a higher than average conversion rate:

Chart showing category metrics across 2-axis

Quickly and easily we can take from this that there are 3 categories of good converting keywords which have potential to drive more traffic

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Note: all data sets have been arbitrarily created for the purpose of the post, so no client information is included whatsoever

Are these your top 10 biggest website mistakes?

Following on from my last post about building websites to take account of Social Media, I thought, seeing as I spend most of my life reviewing sites that I’d share some of the most common errors I see – these are not in any order and the list is not definitive, but hopefully they may strike a chord!

1) What’s it all about then?

If I see another website where I struggle to understand why on earth it was built in the first place, who it’s for, what it’s supposed to do or what I’m supposed to do on it, then, I will …… have seen an awful lot that fall in to this category. Websites need a purpose!

2) Build it and they will come?!

The key to a successful website is understanding your audience and building a site that offers value to them. Without knowing that, you’re on a hiding to nothing!

3) Accessibility isn’t for me Logo for Positive about Disabled People

There are laws and there are standards – make sure you follow them. Visually impaired and people with other disabilities use the web too you know!

4) Well I know where everything is!

Any usability study will tell you that when people are lost, they leave. Clear, logical navigation and tools to improve (such as breadcrumbs) are key.

5) Looks good in my designer’s office!

It looked great when you saw it on a 25″ widescreen monitor, on a safari browser. Now that you’re looking at it on a 17″ monitor using Internet Explorer 6 – it’s not so great! Ensure that you build for the widest possible audience.

6) They’ll get in touch if they really want to

Image of button saying Talk to UsYou build a site, you attract traffic through Search Engines and other mechanisms and then you leave site visitors to their own devices when it comes to what you want them to do – be clear, be bold. Make specific to the page the visitor is on.

7) Website – done. Now back to the day job.


You have a site which is invisible to the outside world – don’t get me wrong, there are occasions when you don’t want any profile, but most clients build a site to attract business, yet the site has either been built so the Search Engines avoid it like the plague, or there are no links in to it……

8) Build for now, we’ll think about tomorrow, tomorrow!

Think of your site as an apartment block. If you can consider what you’d like the block to look like over a 3-5 year period and then build the site – even if it’s the first storey, then at least you’ve got the architecture to allow you to continue to built. The amount of multi-storey bungalows I see!

9) My developer knows what I want

“I thought the guy knew what he was doing and gave him £1500 and my logo and he built me a site – now I find it has no search engine profile and I can’t update it myself”. True story and oh, so common. Always specify your requirements before starting.

10) We’ll get an enquiry one of these days……Image of magnifying glass over graph

Everyone says that Google Analytics is wonderful – question whether they use it and that’s a different matter. It’s as if by the very fact that Analytics is plugged in that the site will heal itself! Analytics are great, learn how to read them (Google’s Conversion University is great) and make decisions based on the information . Two words of warning – make sure that you filter yourself/ your developer out from the data and make sure that you treat the data with a certain amount of common sense – after all they only tell you what people did – not what they wanted to do!

Tapping the Potential of Web Analytics for Public Sector and Non-Profit Websites

Guest Author: Phil Kemelor – VP Strategic Analytics – Semphonic

Last week, I co-presented findings from research we conducted on behalf of the Web Analytics Association (WAA)on the state of web analytics in the public sector and non-profit arena.

Historically, there has been a dearth of information about the types of Web metrics used by organizations in the public sector and the Web Analytics Association Public Sector Special Interest Group sought to fill this gap.

I’d have to say that in some respects, it wasn’t too surprising to find that US government agencies focused on content downloads as a success event, or that non-profits were quite marketing oriented.

But I found it interesting that less than 20 percent of the government agencies and non-profits surveyed use return on investment (ROI) analysis to evaluate the importance of success events.

While there are many different ways to measure Web site success, organizations generally do not think of success events in terms of return on investment. You could argue that if there was more of a management commitment to the importance of the Web, then there might be more “top down” influence for accountability regarding how money is spent on web initiatives. Without this commitment, those who manage Web analytics may have little direction or incentive to develop return on investment models or metrics.

However, I’d suggest that even if there is no management impetus to develop ROI models, this is something that web analysts should be doing. For example, calculating approximate costs for new content or application development and estimating the value for a completed success event provides a starting point for figuring out ROI and developing business cases that lead to additional funding.

Government budgets are getting tighter and there is more demand for accountability. I think the time is right for web analytics to make a greater impact…especially in the US Federal Government.

To view the webcast and get a copy of the presentation, go to:http://www.webanalyticsassociation.org/waawebcastseries/2009archives/

If you’re not a WAA member, simply register for use of the web site. Or send me an email me and I’ll send you a copy of the presentation: pkemelor@semphonic.com