If your online shop analytics stops with the order, it is stopping short. Some product groups like Fashion tend to have high return rates, so looking at refunds can give you a different view of your shop and marketing performance. At siroop.ch, a new Swiss online marketplace, we tried to look at what happens after the order in both Google and Adobe Analytics. While Google’s imports may require a bit less setup time, they have major limitations. Adobe Analytics’ Transaction ID Data Sources gave us the full picture from Campaign to Cancellation.
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